Recent Searches: advantage sales marketingsapssenior production managerunops united nations office project servicesgate gourmet

Business Support Consultant 4 - Contact Center Governance Oversight

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Consumer Credit Card, Retail Services, Consumer Deposits, the Innovation Group, Treasury Management, Merchant Services, Marketing, and Wells Fargo Virtual Channels, and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Our guiding principles are to start with the customer, move faster, and partner effectively.
Wells Fargo Virtual Channels (WFVC) is part of the Payments, Virtual Solutions, and Innovation (PVSI) business division. WFVC serves consumer and small business customers through digital (online, mobile, and social) and contact centers (phone, email, and correspondence). We provide customers with convenient ways to manage their accounts, enable digital payments, provide solutions that meet their financial needs, and more. WFVC serves over 27 million customers through our digital channels and supports over 5.8 billion customer interactions annually through digital and contact centers.
The Contact Center Business Assurance Support (CCBAS) team within WFVC serves as the Contact Center's primary point of contact for risk management activities, including supporting Issue Management. This team is responsible for supporting all testing, audits, and exam activities in contact centers. As the first points-of-contact, this team liaises between various oversight groups (i.e. Enterprise Testing & Validation, Wells Fargo Audit Services, etc.) and line of business leaders, as well as consults between internal business partners to ultimately complete highly visible assignments within deadline. The team is newly formed with many processes still being defined and work evolving.
The Business Support Consultant 4 reports to the Governance & Oversight function within the CCBAS team. This is a highly autonomous and visible role in a fast-paced environment. It requires interaction with a variety of senior leaders across the Enterprise through a consulting capacity or presentations. Its primary function is to navigate our matrixed environment to seek the most credible responses on behalf of Contact Center and its lines of business, while meeting deadlines and balancing competing priorities. The Consultant will support the most complex and visible engagements within Contact Center.
The primary responsibilities for this role may include, but are not limited to:
Supports internal governance construct within the Business Assurance team to ensure connectivity across processes, managing of timelines, and completion of deliverables
Leverages risk or compliance experience to ensure all requests, assessments, and review activities are sufficiently responded to
Supports the end-to-end testing process by sourcing credible responses to questionnaires and assessments
Speaks on behalf of or in tandem with Contact Center and its lines of business as it pertains to review activities and audits; acts promptly to escalate concerns
May complete presentations and/or reporting to share with senior leaders
Leads working sessions to complete UDAAP process assessments
Drafts and coordinates formal business responses to review activities
Identifies ways to improve operational effectiveness on Governance & Oversight team
Offers support and guidance to fellow consultants
Locations: Preferred locations are listed, however may be open to other locations surrounding major Wells Fargo Call Center Hubs.

Required Qualifications

8+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience
2+ years of risk and regulatory compliance experience

Desired Qualifications

Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications

Ability to articulate complex risk concepts and requirements in a clear, concise manner
Future-thinking and the ability to think outside the box
Excellent time management skills; ability to work in a dynamic, fast-paced environment with competing priorities
Strong critical thinking skills
Ability to influence and liaise between oversight groups and lines of business
Ability to consult with varying levels of leadership within the enterprise, including senior leaders and executives
Seasoned presenter
High degree of proficiency with Microsoft Office tools including PowerPoint, Excel, and OneNote
Risk certifications
Data, analytics, and reporting experience
Regulatory Compliance experience

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-Chandler: Min: $91,700 Mid: $131,000
TX-Westlake: Min: $91,700 Mid: $131,000
IA-Des Moines: Min: $91,700 Mid: $131,000
MN-Minneapolis: Min: $91,700 Mid: $131,000
NC-Charlotte: Min: $91,700 Mid: $131,000
SD-Sioux Falls: Min: $82,500 Mid: $117,900
OR-Hillsboro: Min: $91,700 Mid: $131,000
CA-El Monte: Min: $100,900 Mid: $144,100

Street Address

AZ-Chandler: 2600 S Price Rd - Chandler, AZ
TX-Westlake: 1301 Solana Blvd - Westlake, TX
IA-Des Moines: 800 Walnut St - Des Moines, IA
MN-Minneapolis: 600 S 4th St - Minneapolis, MN
NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC
SD-Sioux Falls: 4811 N 4th Ave - Sioux Falls, SD
OR-Hillsboro: 6305 NE Bennett Street - Hillsboro, OR
CA-El Monte: 9000 Flair Dr - El Monte, CA

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

OpenFebruary 28, 2020

CloseJune 07, 2020

Job DescriptionImportant Note. During the application process, ensure your contact information (email... We're looking for talented people who will put our customers at the center of everything we do. Join our...

See Details

Job Description Important Note. During the application process, ensure your contact information (email... The MCRM Data Governance team performs a critical function supporting Enterprise Counterparty Risk...

See Details

And the Wholesale Chief Operating Office that support our businesses.This Business Initiatives... change management initiatives, ongoing oversight. Provides leadership to other consultants and analysts...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... and the Wholesale Chief Operating Office that support our businesses.The Wholesale Business Process...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... In this role, you will manage an agile Kanban team of business rule analysts and consultants who are...

See Details

The Business Consultant is will provide oversight and management of the IT Investment plan for their... Participation on project boards, steering and governance groups as required. Act as a role model Valued...

See Details

Manager. Technology Support Services. Location. Atlanta Are you passionate about technology and... Leads teams and develops strong working relationship with business leaders, customers and colleagues...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... We're looking for talented people who will put our customers at the center of everything we do. Join our...

See Details

Job Description Important Note. During the application process, ensure your contact information (email... May prepare and or administer a budget.As a member of the LIQ Business Systems Consultant team...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... May prepare and or administer a budget.As a member of the LIQ Business Systems Consultant team...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... Technology Business Management, Portfolio Management and Governance & Control. The team also has Chief...

See Details

Wells Fargo Virtual Channels (WFVC). Contact Center Business Assurance Support (CC BAS) team The CC BAS... developing strategies to leverage the data for operational efficiency, governance, and insights, and...

See Details

The Customer Remediation Center of Excellence, Enterprise Shared Services, Business Process Management... solution implementation, and change managementExperience with governance and oversight requirements for...

See Details

Defining data governance and oversight, and partnering with technology to operate the data... This consultant will work closely with our business and technology partners to align their metadata...

See Details

Defining data governance and oversight, and partnering with technology to operate the data... works with managers to apply data to business goals and analytical requirements. May support small...

See Details

Manager. Technology Support Services. Location. San Francisco Are you passionate about technology and... Leads teams and develops strong working relationship with business leaders, customers and colleagues...

See Details

Job Description Important Note. During the application process, ensure your contact information (email... defining data governance and oversight, and partnering with technology to operate the data...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... defining data governance and oversight, and partnering with technology to operate the data...

See Details

Defining data governance and oversight, and partnering with technology to operate the data... This consultant will work closely with our business and technology partners to align their metadata...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... and the Wholesale Chief Operating Office that support our businesses.This Analytics Consultant 3 posting...

See Details

Job Description Important Note. During the application process, ensure your contact information (email... The Business COSO team supports the Company's on going objective of maintaining an industry leading...

See Details

Defining data governance and oversight, and partnering with technology to operate the data... The Data Ecosystem support team facilitates business case review for data investment opportunities to...

See Details

The. Business COSO. team supports the Company's on going objective of maintaining an industry leading... Regulatory Reporting Governance & Oversight Framework and the 2013 COSO Framework. Required...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... The MCRM Data Governance team performs a critical function supporting Enterprise Counterparty Risk...

See Details

Job DescriptionImportant Note. During the application process, ensure your contact information (email... The MCRM Data Governance team performs a critical function supporting Enterprise Counterparty Risk...

See Details

And the Wholesale Chief Operating Office that support our businesses.This Business Initiatives... change management initiatives, ongoing oversight. Provides leadership to other consultants and analysts...

See Details