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At Rogers, the entrepreneurial spirit is part of our DNA. Our Rogers Business teams help foster and grow the Canadian economy by supporting businesses of all sizes. From small to large-scale enterprises, our teams help deliver innovative technology, network services, and a suite of solutions to help them succeed. We offer Canada’s largest and most reliable 5G network for our customers and are proud leaders in wireless private networking and IoT! We continuously expand and evolve our networks, invest in new technology capabilities, and invest in our people to serve our business customers and their communities.
Come play a key role in driving the future of business innovation in Canada. We are looking for team members with a passion for delivering industry-leading value to customers and supporting businesses in the communities where we live and work.
Are you up for the challenge? If so, consider the following opportunity:
The Data Centre Technician (DCT) is the initial point of contact at the facility and is responsible for ensuring the data centre and building are maintained in a professional and secure manner. This position requires you to be on-site and is not a remote position. Ensuring positive experiences for customers as they enter, exit, and work at the data centre is also a primary responsibility.
The DCT will be the first responder and primary point of contact for incidents in the data centre. This position reports to the Data Centre Manager. Providing 24/7 support, the Data Centre Technician (DCT) is expected to deliver the highest level of customer service by adhering to Rogers policies and procedures. The DCT is the local primary point of contact for monitoring the data centre facility and is the coordinator of client escalations. During site escalations, the DCT is responsible for escalating to the appropriate internal teams. During escalations within their local data centre, the DCTs will be the primary point of contact to identify and feed information to the local operational teams, as well as the National Operations Centre (NOC). This position reports to the Data Centre Manager.
What you bring: The position includes, but is not limited to, the following:
What you will be doing:
Daily Operations
Administration
Primary Interactions
Schedule: Full time
Shift: Night
Length of Contract: Not Applicable (Regular Position)
Work Location: 550 Cochrane Drive (194), Markham, ON
Travel Requirements: None
Posting Category/Function: Data Centres & Technician
Requisition ID: 286491
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ.
Posting Notes: Corporate