Why join us?
Known as one of the most stunning alpine settings in the Canadian Rockies, and ranked the #1 day hike in Canada by Lonely Planet, Sunshine Meadows offers visitors unparalleled views. As spring turns into summer the meadows are in full bloom and ablaze with colourful wildflowers, setting off jaw-dropping views of surrounding peaks, including Mt. Assiniboine, “the Matterhorn of the Canadian Rockies".
What’s in it for you?
- A ridiculously cool life experience
- A plethora of lively staff events all season long
- A chance to enjoy the alpine vistas
- A summer experience that is outstanding!
- And best of all, you can live on the top of the mountain with on-hill accommodation available as needed!
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on…
What’s in it for you?
- A ridiculously cool life experience
- Free ski pass for Sunshine Village for the duration of your employment and super deals at other resorts
- A plethora of lively staff events all season long
- Marvelous discounts on ski gear, food & drinks and transportation.
What can you expect?
The Hotel Base Agent is in a highly visible role, as the first point of contact for guests of the Ski Area arriving to stay at the Sunshine Mountain Lodge. The Base Agent is responsible for welcoming guests and ensuring smooth passage up to the hotel by confirming the details of their reservation and ticket arrangements along with organizing the luggage transfer. The Hotel Base Agent report to the Hotel FrontDesk Supervisor and the Hotel Assistant Manager and liaises frequently with all hotel departments, the warehouse team, and base area departments.
This job might be right for you if you think you would really enjoy:
- Provide quality guest service
- Assist guests with all aspects of reservations in a knowledgeable manner; requires thorough
- Deal with challenging guest situations in a friendly and professional manner; this includes using the switchboard and dispatch in the event of emergencies
- Complete accurate, daily cash-outs
- Maintain public areas in and around the hotel as required
- Other duties as assigned including cross-departmental utilization in night audit, concierge, and janitorial departments
And you have: - Passion for providing excellent guest service
- Previous hotel and/or guest service experience
- Previous cash handling and computer experience with highly proficient skills
- Positive attitude, excellent communication, organizational, and time management skills
- Physically demanding position that requires standing for long periods of time and some heavy lifting
- Current First Aid and CPR preferred
Additional Considerations
Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
This position requires the ability to stand for long periods of time, occasional lifting of equipment, luggage, and other items, and removal of snow and ice (up to 30 kg). Candidates must possess a good level of physical fitness and be prepared to work in a remote, alpine environment.
Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.
Can’t wait to get started? Great, because we can’t wait to hear from you! Talk to your supervisor, HR team or the supervisor of this role to learn more about how you can join the team!
Sunshine Village is an Equal Opportunity Employer and we value diversity within our workplace.