Recent searches: voyager expressgroup leadermercedeswhole food market

Contact Center Associate/Call Center

Customer Service Representative

We are seeking an energetic and reliable professional to join our team as Contact Center Associate. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.

Our Contact Center Associates are often the first point of contact for customer inquiries and request, so we are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.

Contact Center Associate Responsibilities and Duties

Answer incoming customer phone calls and take appropriate action for each call.

Make outbound calls to schedule, reschedule, or cancel appointments.

Maintain customer satisfaction by answering calls quickly and making outbound calls while providing a world class phone experience.

Demonstrate concern for patient's problems. Present a friendly, caring manner to put patients at ease.

Use company policies to determine if there can be an immediate resolution to a customer concern or if it requires managerial input.

Input data into the company's computer system to maintain an accurate log of each interaction.

Review and respond to emails in a timely manner.

Send faxes electronically or by paper to various departments, business units, or to customers.

Perform other duties, as required.

Contact Center Representative qualifications and skills

High School Diploma or GED Required.

Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.

Excellent interpersonal communication skills and strong business acumen.

Strong problem-solving abilities.

1 to 2 years' experience in the Contact Center, preferably in the medical practice field.

Bilingual is a plus.

Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

OpenMay 01, 2019

CloseAugust 09, 2019

Related Jobs

(47060) Associate Engineer - UF Florida Transportation Technology Transfer (T2) Center

Individual will conduct research and education efforts with other centers to explore new grant... If an accommodation due to a disability is needed to apply for this position, please call 352 392 2477...

University of Florida
View Details
Entry Level Customer Service & Sales Associate [ NOT A CALL CENTER ]

Job Description. Entry Level. Customer Service & Sales Associate. NOT A CALL CENTER. Our office is... Customer Relations. A day in the life of our Entry Level Customer Service & Sales Associate position...

Nihilo Group
Sarasota , Florida
View Details
Call Center Representative- Intake Specialist

TRC is excited to partner with our client, one of the top power mobility equipment specialist. We are looking to hire a Call Center representative in the Sarasota, FL area to be a part of this...

TRC Staffing
Sarasota , Florida
View Details
Customer Service Agent - Call Center (FL, Sarasota)

The job. This is a fast growing, fast paced call center that is open 24 7 365. We have to be here for... If you fit this description, please read on. What you need to get started. Call center experience...

Envera Systems
Sarasota , Florida
View Details
Manager - Call Center Operations [Real Estate]

Salary : $50,000 - 80,000 Person team for this key position to lead our US Callers Team. This is a remote,. work from home' role... We help brokers. agents by contacting and qualifying their leads intelligently using marketing...

View Details
Appointment setters (Call Center)

Randstad is working an exciting opportunity with a company who is building a new team here in Seminole,Florida in Pinellas County. As the appointment setter you confirm and send ap...

View Details

The Scheduler performs the duties required to schedule patients for surgery and other medical tests. The scheduler communicates any preparations needed to the patient and communica...

Universal Health Services
Bradenton , Florida
View Details
Bilingual Call Center Representative

Resolving problems. collecting revenue. Duties. Seeking Bilingual Call Center Reps for a Sarasota... Duties include scheduling appointments and procedures for patients, making outgoing calls is required...

Express Employment Professionals
Bradenton , Florida
View Details