Customer Service Representative
We are seeking an energetic and reliable professional to join our team as Contact Center Associate. The successful candidate will be responsible for answering incoming customer calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary.
Our Contact Center Associates are often the first point of contact for customer inquiries and request, so we are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.
Contact Center Associate Responsibilities and Duties
Answer incoming customer phone calls and take appropriate action for each call.
Make outbound calls to schedule, reschedule, or cancel appointments.
Maintain customer satisfaction by answering calls quickly and making outbound calls while providing a world class phone experience.
Demonstrate concern for patient's problems. Present a friendly, caring manner to put patients at ease.
Use company policies to determine if there can be an immediate resolution to a customer concern or if it requires managerial input.
Input data into the company's computer system to maintain an accurate log of each interaction.
Review and respond to emails in a timely manner.
Send faxes electronically or by paper to various departments, business units, or to customers.
Perform other duties, as required.
Contact Center Representative qualifications and skills
High School Diploma or GED Required.
Strong computer skills, preferably with Microsoft Excel, Word, and Outlook.
Excellent interpersonal communication skills and strong business acumen.
Strong problem-solving abilities.
1 to 2 years' experience in the Contact Center, preferably in the medical practice field.
Bilingual is a plus.
Nesco Resource is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
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