Looking for an opportunity to start your career in Banking? Golden 1's Member Service Representative is one way our employees provide exceptional customer service to meet our member's needs.
This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence.
As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience.
The MSR I responds accurately to member inquiries by telephone in English or Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.
TASKS, DUTIES, FUNCTIONS :
Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-
money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations.
PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS :
ORGANIZATIONAL CONTACTS & RELATIONSHIPS :
ED UCATION : Successful completion of High School curriculum or GED. Some college preferred.
EX PERIENCE : One year customer service experience and / or six months financial services experience. Member relationship building experience preferred, not required.
KNOWLEDGE / SKILLS :
PHYSICAL REQUIREMENTS :
Call Center Operational hours :
Training schedule :
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