Recent searches: executive sous chefst anselmdiamond resorts internationaljobs in sedona azgis

Contact Center Member Service Representative I

External Description

Looking for an opportunity to start your career in Banking? Golden 1's Member Service Representative is one way our employees provide exceptional customer service to meet our member's needs.

This Member Service Representative I is an energetic and goal-oriented individual who has a passion for service excellence.

As a team member you are eager to build strong long-term relationships through the servicing of Golden 1 members in a professional, efficient, respectful manner providing a positive member experience.

The MSR I responds accurately to member inquiries by telephone in English or Spanish languages (if certified). The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry.

TASKS, DUTIES, FUNCTIONS :

  • Efficiently process service transaction(s) with minimal errors and mitigate potential losses to Credit Union and Member.
  • Identify, investigate, and resolve basic member concerns, as well as process and complete member transactions in a timely and efficient manner.
  • Identify and report fraudulent activity to prevent potential loss to Credit Union.
  • Update member and Credit Union account information accurately.
  • Achieve performance standards commensurate to grade level with phone efficiency and quality in a fast-paced environment.
  • Appropriately identify solutions to address / resolve members' inquiry helping members take advantage of Golden 1 service / products by providing features and benefits.
  • Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-

    money laundering laws appropriate to the position. Monitor and comply with all established security, internal audit, and applicable government policies and regulations.

  • Demonstrate current knowledge of all Golden 1 products and services as well as policies, procedures and systems for Member Service Representative I functions.
  • Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and guidelines while establishing and servicing all Credit Union accounts, related products, and services.
  • Complete Regulatory Training Modules as required.
  • Model Golden 1 core values.
  • Perform other duties as assigned.
  • PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS :

  • Effective oral and written communication skills required to ensure an exceptional member experience.
  • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone.
  • ORGANIZATIONAL CONTACTS & RELATIONSHIPS :

  • INTERNAL : All levels of management and staff.
  • EX TERNAL : Members, potential members, peers in other departments or branches.
  • QUALIFICATIONS :

    ED UCATION : Successful completion of High School curriculum or GED. Some college preferred.

    EX PERIENCE : One year customer service experience and / or six months financial services experience. Member relationship building experience preferred, not required.

    KNOWLEDGE / SKILLS :

  • Strong oral and written communication skills acquired through experience in a Retail setting or through a financial background.
  • Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and / or Spanish with callers.
  • Must be able to multi-task and work independently.
  • Meet performance standards commensurate to grade level in call volume, phone efficiency and Quality Assurance. Skill testing related to product knowledge (PKOR).
  • Knowledge of intranet / internet.
  • Bilingual skills a plus - English / Spanish.
  • PHYSICAL REQUIREMENTS :

  • Prolonged sitting throughout the workday with occasional mobility required.
  • Corrected vision within the normal range.
  • Hearing within normal range. A device to enhance hearing will be provided if needed.
  • Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine and telephone.
  • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
  • Call Center Operational hours :

  • Monday through Friday 7 : 30am-7 : 00pm, Saturday's 8 : 30am-5 : 00pm, Sunday were closed. Flexiable schedules available.
  • Training schedule :

  • 4 week- paid training Monday-Friday.
  • LI-DA1

    OpenJuly 23, 2019

    CloseOctober 31, 2019

    Related Jobs

    Uber Driver Partner - Supplement Your Customer Service Income

    Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it's totally flexible around your schedule. You decide when and how much you driv...

    Uber
    Roseville , California
    View Details
    Contact Center Representative

    We are seeking outgoing individuals who are eager to deliver a top notch experience for all our members at our Rocklin Corporate location. As a Contact Center Representative, you will assist...

    First Technology
    Rocklin , California
    View Details
    Director of Surgical Services

    POSITION TITLE. Director of Surgical Services. POSITION LOCATION. Northern, CA. POSITION DESCRIPTION... Ambulatory Surgery Center and Donor Network. Responsible for overall managerial direction and 24 hour...

    Gables Search Group
    California
    View Details
    Contact Center Member Service Representative I - Part Time

    Looking for an opportunity to start your career in Banking. Golden 1's Member Service Representative is... Ensure compliance with Credit Union and Member Service Contact Center policies, procedures, and...

    Golden 1 Credit Union
    Sacramento , California
    View Details
    Member Services Representative - health insurance, open enrollment

    Member Services Health Account Rep. Open Enrollment Have you worked in an insurance call center... Contact us today info insurance relief.com, 888 292...

    Insurance Relief
    Sacramento , California
    View Details
    Associate Service Center Representative

    ..question(s) or issue(s) upon initial contact from associate (Tier 1) and continued communication... . years of customer service experience. 1. year of working in an HR Service Center. Good interpersonal...

    Advantage Solutions
    California
    View Details
    Member Services Representative

    Ref ID. 00393 0011134232. Classification. Member Services Representative. Compensation. DOE. Robert Half... In a call center environment, the Member Services Specialist is responsible for ensuring the retention...

    OfficeTeam
    Sacramento , California
    View Details
    Customer Service Representative - CALL CENTER

    GLS. Position Summary. As a Customer Service Representative you will be part of GSO. GLS& 39 s exciting... Qualifications Needed. Must have a proven track record of customer service call center experience...

    Golden State Overnight Delivery Service Inc.
    Rancho Cordova , California
    View Details
    Contact Center Representative I/II

    The Contact Center Representative provides responsive, accurate, and professional service to members... Key Responsibilities. Provide quality member service by processing member transactions accurately and...

    Schools Financial
    Sacramento , California
    View Details