KARL STORZ SE & Co. KG (KST), based in Tuttlingen, Germany, is a family-owned, global company committed to benefiting humanity by advancing medical technology through innovation and education.
For more than 70 years, KST has been dedicated to earning its international reputation as a leader that designs, engineers, manufactures, and markets all its products with an emphasis on visionary design, precision craftsmanship, and clinical effectiveness.
KARL STORZ Endoscopy-America, Inc. (KSEA), an affiliate of KST, is headquartered in El Segundo, California, and is responsible for all U.
S. distribution and sales of endoscopes, instruments, imaging systems, electromechanical devices, and OR1® operating room integration technologies.
What does all that mean to you?
It means you would be joining an organization where you can be proud to play a part in making a difference in people’s lives every day .
Being a part of KARL STORZ offers many additional rewards.
This includes a commitment to offering competitive compensation , as well as a 401(k) with a 60% match up to the first 6% of your base salary.
We support our employees’ health goals by providing outstanding health benefits that include, but are not limited to, medical (PPO, HRA, HSA, and flex spending), dental and vision , as well as amazing wellness programs where you can earn cash or gift cards.
We encourage work / life balance so our employees can recharge and take care of themselves. We offer new employees 3 weeks of paid vacation in the first year, 10 paid holidays and paid sick leave that can also be used to take care of immediate family members.*
We strive to continuously learn and give back to our community. We offer our employees the same opportunity through tuition reimbursement , multiple company-
sponsored charitable events and corporate matching for charitable giving .
If KARL STORZ sounds like a company you would like to be a part of, we invite you to learn about our opportunity below!
KARL STORZ is currently seeking a Contact Center Quality Analyst Trainer to join the Customer Service Department’s Operations Group based in El Segundo, CA.
Reporting to the Customer Support Order Quality & Training Development Supervisor, the primary responsibility of this role is to lead or assist in quality assurance activities and SAP, staff development training in Customer Support.
Key responsibilities will include, but may not be limited to :
Provides refresher / remedial training for the Customer Support staff.
May be responsible for individualized and classroom training sessions.
Audits 10-15 orders per AC per month and tracks the results on a QA Log and forwards to the Customer Support Supervisor to address issues with the AC.
Works with Operations Accounting and external auditors when audits are being conducted for Customer Support.
Conducts situational research for problem resolution.
Our successful candidate will have excellent written and spoken English language business communication skills. They will also have demonstrated success working in a collaborative, service-
oriented team environment.
Additional requirements include, but are not limited to :
KSEA provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, sex, national origin, age, disability or genetics.
In addition to federal law requirements, KSEA complies with applicable state and local laws governing non-discrimination in employment
KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship.
Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor.
Employee must comply will all applicable KARL STORZ policies and procedures
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