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Engineered Solutions Manager

Xylem ˈzīləm

  • 1) The tissue in plants that brings water upward from the roots;
  • 2) a leading global water technology company.

    Xylem is the leading global provider of efficient and sustainable water technologies and our international team is unified in a common purpose : creating advanced technology and other trusted solutions to solve the world’s water challenges.

    We are committed to social responsibility and corporate citizenship through our Xylem Watermark program, where colleagues volunteer their time and talent to provide and protect safe water resources for communities around the world, deliver disaster response, educate children, and raise global awareness about critical water issues.

    Innovation, diversity and inclusion are also key to our culture.

    Our products and services move, treat, analyze, monitor and return water to the environment, in public utility, industrial, residential and commercial building services settings.

    We develop and provide technologies that improve the way water is used, managed, conserved and re-used. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

    If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com .

    The Role : The Engineered Solutions Manager is responsible for managing the daily operations of the engineer solution support team that is part of the Americas Commercial Team (ACT).

    Guiding and leading the Application Engineering / Project Management team that performs a diversified range of engineering functions for pre and post sales technical support and implementation of complex projects, applications and solutions.

    Essential Duties / Principal Responsibilities :

  • Responsible for leading the ACT Application Engineering organization. Develops departmental plans, including business, production, operational and / or organizational priorities.
  • Controls resources and policy formation in area of responsibility.

  • Administer and balance workloads. Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow.
  • Ensure the volume of work produced meets product / service standards and exceeds quality standards.

  • Develop and implement Application Engineering indicators / metrics in order to assure excellence in Application Engineering.
  • Defines continuous improvement strategy for the regional team.
  • Sets the strategic direction for the organization and ensures the organization has the resources needed to provide good Application Engineering to all customers.
  • Guidance Given / Assignments Received : Assignments are received in task and objective-oriented terms. Provides direction to subordinates based on general policies and management guidance.
  • Work is reviewed upon completion for adequacy in meeting objectives.

  • Policy Involvement : Interprets and executes policies and procedures that typically affect subordinate organizational units.
  • Recommends modifications to operating policies. Adapts departmental plans and priorities to address resource and operational challenges.

    Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from senior manager.

  • Supervisory Relationships : Accomplishes results through lower level subordinate supervisors or through experienced exempt employees who exercise significant latitude and independence in their assignments.
  • Operations Involvement / Direct Work Involvement : Responsible for managing and coordinating the operations of the regional team.
  • Administer and balance workloads. Develop and monitor the application of operating systems including policies and procedures, operating structure, and information flow.

    Ensure the volume of work produced meets product / service standards and exceeds quality standards. Develop and implement Application Engineering indicators / metrics in order to assure excellence in Application Engineering.

    Defines continuous improvement strategy for the regional teams.

  • Impact : Ensures that all work in completed fairly, effectively, efficiently and in accordance with laws (for regional team).
  • Develops improvement plans in response to internal or external feedback.

  • Liaison : Majority of liaison is on internal basis with subordinates and managers at equivalent level or one level higher.
  • Liaison normally involves a combination of ensuring day-to-day success of the Application Engineering team and operational continuous improvement activities.

  • Scope : Manages professional / exempt employees and / or supervisors or supervises large, complex Application Engineering team(s).
  • Has accountability for the performance and results of a regional team

    Minimum Qualifications : Education, Experience, Skills, Abilities, License / Certification :

  • Willingness and ability to provide superior customer support at all times.
  • Ability to effectively communicate verbally and in writing.
  • Strong problem-solving and negotiation skills.
  • Effective interpersonal skills with customers, coworkers and management team
  • Strong teamwork and organizational skills with the ability to multi-task.
  • Proficiency in Microsoft Office products and the use of computer applications.
  • Bachelor Degree in Engineering required
  • 5-7+ years’ of relevant experience
  • 1-3+ years’ experience in managing a team
  • Professional Engineering (PE) designation preferred
  • Why Work at Xylem!

    We offer you a creative and international environment where you get the opportunity to focus on your personal and professional development together with committed and helpful colleagues.

    Engage as a volunteer through Xylem s business program for community initiatives Xylem Watermark : www.xylemwatermark.com.

    Physical Demands :

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility
  • Work Environment :

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Intermittent exposure to job site conditions; e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial / power plants, waste water treatment plants, etc.
  • intermittent exposure to shop noise and fumes.

  • General office environment and use of phone and computer equipment.
  • Travel as required to fulfill the duties listed above or as required by the Company.
  • Travel : 25%
  • Standard weekly job hours : 40 hours
  • OpenNovember 09, 2020

    CloseFebruary 17, 2021

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