Manager – Customer Services (Airfreight)

Responsibilities

• Lead the customer service team to
  
  • provide the quality customer service to airfreight customers
  • provide information, solutions to overseas network
  • build the relationship with customers so that additional business can be awarded
• Monitor the airfreight team to achieve the customers’ KPIs
• Provide process improvement to SOPs
• Tackle difficult cases together with the customer service team members
• Provide recommendation on improvement of subcontractor service
• Manage the customer service team by providing the manpower planning

Requirements

• Degree holder with minimum 5 years of experience in Airfreight Forwarding industry, with 2 years in supervisory level
• DG Awareness training or DG Handling license holder is preferred
• Self-motivated, drive for excellence, good interpersonal skill
• Proficiency in MS Applications
• Good command of both written & spoken English and Chinese, including Mandarin

We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in the Kerry Group and its members. All personal data of unsuccessful candidates will be destroyed.

我們是平等機會僱主，歡迎所有合資格人士申請職位。申請人所提交之個人資料將絕對保密及只作招聘用途。是次申請或將用作考慮嘉里物流及所屬成員其他合適之空缺。所有未能成功獲聘者之個人資料將被銷毀。