Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
Handle all aspects of ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.
Direct passengers through Customs, Immigration, and Quarantine.
Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation / ticketing software.
Push wheelchairs with wheelchair-bound airline passengers through all areas of the airport, including terminal and gate areas.
Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.
Leader : Inspires teammates to follow them
Thought Provoking : Capable of making others think deeply on a subject
Loyal : Shows firm and constant support to a cause
Functional Expert : Considered a thought leader on a subject
Team Player : Works well as a member of a group
Innovative : Consistently introduces new ideas and demonstrates original thinking
Enthusiastic : Shows intense and eager enjoyment and interest
Dedicated : Devoted to a task or purpose with loyalty or integrity
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Self-Starter : Inspired to perform without outside help
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals
Financial : Inspired to perform well by monetary reimbursement