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Symetra

Associate Customer Operations Representative - Remote

$24

Symetra's Life Operations area has an exciting opportunity to join our team as a Associate Operations Representative!


About the role

Life Operations has an immediate opening for an Associate Customer Operations Representative. This person will be processing changes to our in-force Retirement Services products. If you like processing information and providing customer service, please apply!


What you will do
  • You will answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions; assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.
  • Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
  • Required to document detailed and concise notes on all interactions.
  • In some instances, process and maintain department SLAs by processing basic transactions and servicing customer requests with a sense of urgency and accuracy. Perform additional tasks at the request of management.
Why Work at Symetra
Here’s what some of our employees have to say about why they work at Symetra:
“I feel welcome and included at Symetra every day and I really believe you can be you at Symetra. “ Megan H. - Deputy Chief Compliance Officer
“Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions.” Felicia D. - Financial Reporting Lead Senior Analyst
What we offer you

We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

  • Flexible full-time or hybrid telecommuting arrangements
  • Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
  • Paid time away including vacation and sick time, flex days and ten paid holidays
  • Give back to your community and double your impact through our company matching
  • Want more details? Check out our Symetra Benefits Overview
Compensation

Salary Range: $21.00 to 25.71 plus eligibility for annual bonus program


Your experience and skills
  • An associate degree or equivalent experience
  • Course work beyond that level preferred
  • Expert PC and keyboarding skills including Microsoft Office applications.
  • Ability to work in a fast-paced environment.
  • Strong organizational and interpersonal skills
  • Ability to multi-task, prioritize, and work under pressure within established timeframes.
  • High level attention to detail and accuracy
  • Proven ability to learn quickly and follow procedures using multiple PC and mainframe applications.
  • Ability to follow up with others on outstanding issues professionally and promptly.
  • Customer service and telephone experience preferred.

We empower inclusion.
At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.
We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

www.symetra.com/careers


Work Authorization
Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Posted in 2023-02-09

Expired in 2023-05-10

This vacancy has been closed