Located at Golden Oak's Summerhouse, the team of top-notch Cast Members use a concierge-style, fee-based approach to help fulfill select personal, residential and Resort requests.
This team is the main provider of Disney services to our Golden Oak residents. You will partner with a variety of teams, both internal and external, to complete resident requests for tickets, Food and Beverage, events, restaurant reservations (Disney and local), transportation, show venues, among many others.
We ask that you have a high level of guest service skills and an ability to network on behalf of the community, and an overall drive to help deliver a higher level of service to continue building the resident experience within our affluent community.
To learn more about Golden Oak Club Member Services, click the link below to be redirected to our website : https : / / www.
disneygoldenoak.com / club / club-member-services / . You will report to the Proprietor for Golden Oak.
You Will :
Deliver exceptional Disney service comparable to Guest Relations and Club Level Concierge
Communicate with residents through email, phone and in person interactions
Develop partnerships with departments across Walt Disney World property to fulfill resident requests
Manage daily workload plus several additional projects to maximize efficiency and overall resident experience
Assist other lines of business such as events to enhance the living experience for Golden Oak residents
You Have :
Minimum of 1 year of service experience handling escalated and complex guest requests
Familiar with SnApp, A la Carte, My Disney Experience and Guest Service Suite (GSS)
Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
Analytical and organizational skills
Manage projects with varying priorities and deadlines
Built strategic relationships within and outside of the organization
Work well in a fast-paced environment
Available to work any shift including nights, weekends, and holidays to support operations
Ability to stand and work in any weather condition for extended periods of time
Preferred Qualifications :
Fluent in Spanish and Portuguese
Experience with GSS, A La Carte and SnApp
Required Education :
High school diploma or equivalent
Preferred Education :
Bachelor’s degree or equivalent experience
Our Benefits : Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide.
Learn more about our benefits and perks at http : / / jobs.disneycareers.com / benefits