If you’re passionate about innovation and love working in an environment where you can constantly improve and adopt new technologies to drive business results, then Nationwide’s Information Technology team could be the place for you!
We need someone to help us learn and grow!
Nationwide Technology is seeking a Consultant, Learning & Performance to lead the training for the Technology Service Desk (TSD).
This person will be on the Workplace Technology Support's Learning & Performance team, and will work with two other trainers to evolve our current training offerings.
Our team is responsible for all training for the TSD, including new hire training, business applications training, and training for ad hoc changes.
The successful candidate will be an experienced learning and performance professional who has strong technical skills. They will not only be familiar with in-person training but will also be experienced with virtual and computer-based training.
Experience training customer service professionals is a plus.
We are seeking an enthusiastic leader who will help our team grow while also maturing our course offerings and delivering great training for our TSD analysts.
Compensation Grade : G2
Job Description Summary
We take pride in the services we provide and value the relationships we develop to support business units achieving their objectives.
Our goal is to be the most trusted, innovative and agile learning and development organization; delivering solutions that build confidence and drive performance.
If you are adaptable, a problem solver, enjoy making a difference by helping people and are driven by your creative energy to share knowledge with others we want to hear from you!
As a Consultant, you'll provide advanced level consultation and / or delivery of Learning & Performance training for associate and management groups across the company.
You'll work on and lead the design and development of whole systems solutions. We'll count on you to identify ideal and actual performance required to meet business needs and guide management in taking action that moves performance toward ideal.
Key Responsibilities :
Conducts technical, professional and management training and programs including, developmental or interactive skills training to entry through advanced-level associates.
Identifies, sources and schedules delivery resources for identified Learning & Performance needs.
Evaluates the effectiveness of performance solutions against established metrics and return on investment expectations in meeting organization's plans, goals and strategies.
Provides assistance or feedback in the design of evaluation tools.
Designs and develops learning solutions to meet identified performance gaps for all levels of associates and management. May identify and source or partner with technical or third party resources to ensure appropriate design and development solution.
Partners and consults with business leaders to analyze performance gaps. Performs need analysis to determine performance gap solutions consistent with business needs, learning department goals and corporate strategies.
Markets department resources and communicates programs to promote services, products and curriculum. Partners and influences business units value perception and utilization of services.
Identifies, schedules and prepares subject matter authorities or other identified resources to develop, evaluate and deliver learning solutions within budget.
Creates forecast and estimates of project costs.
Leads Learning & Performance related projects which may include skill based assignment, customer service training initiatives and team effectiveness.
May perform other responsibilities as assigned.
Reporting Relationships : Reports to Manager or Director, Learning & Performance.
Typical Skills and Experiences :
Education : Undergraduate degree preferred with emphasis in business, education, psychology or related subject area desired Advanced studies in instructional technology, management, organization development or the behavioral science.
License / Certification / Designation : Professional certification, such as the Certified Professional in Learning and Performance (CPLP), strongly preferred.
In some business units, there may be additional regulatory requirements for specific certifications, e.g., FINRA series in Nationwide Financial or progress toward technical designation, such as CPCU or equivalent designation.
Associates must acquire all required federal and / or state licenses / registrations within the time period designated by the business unit.
Additional licenses / registrations may be required when new products and services are implemented. If an associate fails to acquire required licenses / registrations within the designated time period, the associate will be ineligible to continue in the position.
Experience : Typically, eight or more years proven experience in learning and development, organizational development / effectiveness, and in internal and external consulting.
Strong instructional design, skill assessment, measurement methodology, needs assessment, change management and facilitation experience required.
Technical insurance industry experience desired in addition to professional learning and development experience.
Knowledge, Abilities and Skills : Proven knowledge of consulting practices, organization interventions, facilitation, needs analysis, team building, and the design and delivery of leadership, professional and technical courses.
Strong presentation, written and verbal communication skills and the ability to relate to and explain complex technical concepts.
Comfortable around business leaders. Ability to learn on the fly, negotiate and problem solve to resolution. Strategic agility and able to deal with ambiguity and influence without authority.
Strong interpersonal savvy and business acuity required.
Other criteria, including leadership skills, competencies and experiences may take precedence.
Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.
Values : Regularly and consistently demonstrates Nationwide Values.
Job Conditions :
Overtime Eligibility : Not Eligible (Exempt)
Working Conditions : May require physical ability to stand while teaching and to move furniture, equipment and supplies around classroom.
Potential for travel and non-standard work hours.
ADA : The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.
We have an array of benefits to fit your needs, including : medical / dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more.
To learn more about the benefits we offer, .
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged.
Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
For NY residents please review the following state law information : Notice of Employee Rights, Protections, and Obligations LS740 (ny.
gov) https : / / dol.ny.gov / system / files / documents / 2022 / 02 / ls740 1.pdfNationwide utilizes a geographic-specific salary structure.
The range for this role in Colorado is$72,000.00 - $110,500.00Nationwide pays based on a geographic-specific salary structure.
The range for this role in Ithaca, New York is$72,000.00 - $149,000.00