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Capital One

Control Evaluations Manager

Locations: TX - Plano, United States of America, Plano, Texas

Control Evaluations Manager

Job Description

As a Control Evaluations Manager or Senior Manager in the Financial Services Business Risk Office, you will lead a team of high-performing risk management professionals charged with assessing Financial Services’ complex control environment. You will be a thought leader within the organization, influencing partners as you to build a world-class Control Evaluations Program that will enable Financial Services to win safely in the market.

In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the company and partner closely with senior business and risk office leaders, Risk Management Program leaders, technology, compliance, legal, and operational risk.

In your role, you will:

  • Design and deliver an industry-leading control evaluations program;

  • Drive imperatives that deliver control design and operating effectiveness at creation;

  • Ensure flawless delivery of Risk and Controls standard requirements;

  • Develop a deep understanding of business strategies, products, services, and risk profile;

  • Identify and assess the impact of the changing regulatory environment on program objectives and risk appetite;

  • Provide guidance and advice to business partners on implementing risk policies and programs;

  • Analyze data to proactively identify risks and trends and provide insights that support internal customers in decision-making;

  • Support internal business resource planning by providing transparency to testing program calendar;

  • Drive collaboration between the risk, compliance, technology, Supplier Management, and other business support functions (e.g., legal, privacy);

  • Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas;

  • Identify opportunities to improve risk management practices and develop solutions to perfect risk management, eliminate waste, and deliver an exceptional customer experience

  • Manage certain special ad hoc risk management projects for the Business Risk Office

Qualities of a Successful Candidate:

  • Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.

  • Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.

  • Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.

  • Up for a Challenge and Fungible- Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.

  • Passionate and Customer-Focused -You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.

  • Communicative and Influential- You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.

  • Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.

Basic Qualifications:

  • Bachelor's Degree or military experience

  • At least 4 years of experience in Financial Services or Risk Management

  • At least 2 years of experience in People Management

  • At least 2 years of experience in project, process, or program management

Preferred Qualifications:

  • Masters Degree, Juris Doctorate, or MBA

  • 6+ years experience in Financial Services or Risk Management

  • 4+ years of experience leading cross functional teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Posted in 2023-03-11

Expired in 2023-06-09

This vacancy has been closed