Customer Service Representative

• Check voicemails & emails
• Handle all customer service-related issues
• Paperwork; test reports, packing slips, invoices, POD & revisions
• Status; current work order status, tracking #’s & expedite requests
• Salesforce- new customers/account updates (Terms, new address, change of name)
• Inside Sales vacation backup - Email distribution for out-of-office Sales personnel
• Assist Sales/Management with special projects, reports
• Work with Operations, Transportation in regards to Sales related issues
• Quickbase – Submit new vendors, update vendors
• Branch / Export Buyer
• Quote
• Subcontracting
• Free-configurables (Buyouts)
• Update Data Collection Spreadsheet
• Reports/Logs – Daily Sales Activity Report/Credit Log/Salesforce Log

• High school diploma or equivalent

• At least 2 years of previous customer service experience

• Solid computer skills beyond the basic level

• Strong attention to detail

• Excellent communication and customer service skills; ability to resolve problems

• Self-starting, dependable, accepts ownership, drives own goals/performance

• Flexible in scheduling and available for overtime as needed

We value people as our greatest resource and offer a comprehensive benefits package including medical, vision, dental, employer-matched 401(k) plan, paid time off and an array of employee purchasing incentives.

If you are interested in furthering your education, we have awesome reimbursement programs for graduate, undergraduate, trade school and more!

If you are an applicant with a California residency, please click on the following link: California Job Applicant Notice of Collection

thyssenkrupp is an international group of companies comprising largely of independent industrial and technology businesses and employing 96,000 people. Across 48 countries it generated sales of €41 billion in fiscal year 2021/22. Backed by extensive technological know-how, the businesses and all employees developcost-effective and resource-friendly solutions to the challenges of the future, especially in the fields of climate protection, the energy transition, digital transformation in the industry and mobility of the future. Under the umbrella brand thyssenkrupp, the group creates long-term value with innovative products, technologies and services and helps make life better for future generations.

With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop – from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials – and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes “just-in-time” or “just-in-sequence”.

Copper and Brass Sales is a distributor and processor of aluminum, stainless steel, copper, brass, bronze and more quality materials serving markets across North America, including Canada and Mexico. By providing customers what they want, when they need it, Copper and Brass Sales is able to help them succeed in today’s challenging global business environment. The company’s focus on the Aerospace, Automotive, Electrical, Medical and Oil & Gas Industries allows them to offer these market segments expertise specific to their needs. The daily commitment of its employees to provide premium service focused on the customer first has earned Copper and Brass Sales the position of a respected leader in the nonferrous metals industry for over 80 years.