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Imagine Learning

Customer Success Director

$90,050
Great Purpose. Great People. Great Opportunities. At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.
We also ignite career breakthroughs, with the majority of our positions being fully remote opportunities that offer you what you’re really looking for: flexible work arrangements, interesting and meaningful job responsibilities, career growth, and a supportive team.
Imagine Your Impact . The Customer Success Director oversees operational excellence for the Customer Success teams, in territories across the U.S., working in a highly collaborative environment. They develop and implement the Customer Success functions, drive and develop growth strategies and initiatives, and serve as a key liaison to customers. The position plays an analytical role, gathering data on day-to-day interactions, customer issues, and competitive environment in order to identify key improvements. The Customer Success Director also measures the department’s performance, weighing it against company targets and OKRs, which also enables the identification of areas of improvement and avails crucial information for strategic development of the business.

  • Position Type
    : This is a regular, full-time position.
  • Compensation: Base pay is anticipated to be between $80,099.00 and $100,000.00 per year. Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
  • Location: In this US-based position your location will be remote.
  • Travel: You can also expect up to 50% travel, so be sure you have a valid driver’s license and automobile insurance and a clean driving record for at least the preceding 39 months.

Envision Your Experience . In this role you’ll have the opportunity to:
  • Direct and oversee the Customer Success Manager team and function.
  • Attract, hire, and maintain a high-performance Customer Success Manager staff.
  • Meet with team on regular basis to review customer success and pipeline for proactive outreach and strategizing.
  • Effectively collaborate and communicate with Sales, Product Management, and Product Development teams.
  • Develop and implement consistent processes and best practice strategies, policies, procedures, and goals.
  • Understand and interpret educational trends and issues that may affect customer strategies.
  • Work closely with Product Management and Technology to interpret new product development and features for communication to and support of customers.
  • Responsible for timely and accurate management and execution of customer journey.
  • Leadand direct new business efforts relating to customer support.
  • Other duties as required.

Share Your Expertise
. Experience, education, and qualifications essential for success in this role, include:
  • Master’s degree in education and at least 7 years of experience in education, education management or educational software; or an acceptable combination of education and experience.
  • Ability to train, model and coach around best practices.
  • Respectful and outstanding leadership skills that motivate staff to focus their energy on achieving business goals.
  • Highly motivated with excellent verbal and written communication, presentation, and problem-solving skills.
  • Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
  • Demonstrated ability to work collaboratively with colleagues and staff to contribute to a high-quality, results-driven, team-oriented environment.
  • Willingness and ability to work flexible hours and travel (up to 50%), including overnight travel of 2 to 3 nights per week.
  • A Current/Valid Motor Vehicle Driver License in your state of residence and acceptable driving record.

Ignite Your Career
. Imagine Learning is committed to fostering, cultivating, and preserving a culture of Diversity, Equity, and Inclusion. We support your unique career journey by providing flexibility, investing in wellbeing, and propelling growth.
We offer a flexible workplace, with the majority of employees enjoying the opportunity to work from home within the US. Headquartered in Scottsdale, AZ, we also maintain offices in Austin, TX, Petaluma, CA, and Rock Rapids, IA.
Imagine Learning provides a comprehensive benefits program to eligible employees, including:
  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums
  • 401k plan with a company match
  • Company-paid behavioral health coaching
  • 15 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day
  • 15 days of accrued annual Paid Time Off (PTO)
  • Fertility benefits
  • Paid bonding leave when a new child joins your family
  • Life and short and long-term disability insurance
  • Pre-tax savings plans
  • Paid volunteer hours and annual giving events
  • A wide variety of professional development programs, including tuition reimbursement

Imagine Learning is an Equal Opportunity Employer committed to a diverse workforce, providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. Imagine Learning will reasonably accommodate qualified individuals as required by law.

Posted in 2023-05-19

Expired in 2023-08-17

This vacancy has been closed