Customer Success Manager

Who We Are:

Cecelia Health is a virtual-first provider organization delivering integrated care to patients across all chronic disease risk profiles. We address critical care gaps, reduce variability in care, and improve medication and device adherence. Our virtual specialty care solution delivers the optimal mix of clinical interventions with digital touchpoints. We offer a comprehensive suite of synchronous and asynchronous disease management capabilities including remote clinical support, device training, remote patient monitoring, and telemedicine delivered via a national network of specialty providers. We complement our virtual care capabilities with robust data and analytics that deliver meaningful insights to our partners.

What You'll Do:

The Customer Success Manager works directly with a portfolio of Cecelia Health customers and is responsible for their ongoing success, satisfaction, and growth. This remote position reports to the Sr. Vice President of Customer Success and plays a key role in ensuring our customer's goals are met.

Primary Responsibilities:

• Work directly with a portfolio of customers to define success and help them drive significant value out of using our solutions
• Develop a deep understanding of customer needs, use cases, and objectives to ensure that our customer's goals are met
• Develop strategic road mapping and change management plans to assist customers in driving user adoption
• Build and maintain strong customer relationships
• Serve as a point of escalation for key customer issues; ensure quick & accurate resolutions
• Ensure high customer satisfaction and retention
• Identifying new opportunities for customer growth
• Monitor and reporton the overall well-being of customers, tracking key health and usage indicators
• Use data and analytics to “tell the story” of how the Cecelia Health program is creating value.
• Be able to manage multiple tasks while simultaneously requiring very little direction and/or oversight.
• Support sales opportunities as a Cecelia Health subject matter
• Identify and communicate future priorities for evolving our product roadmap.

What You'll Bring To The Team:

• Must have 3+ years of experience in customer success and/or management consulting in healthcare
• Experience managing payer, pharma, med device, or self-insured employer-client relationships
• Skillful at building long-term relationships with internal and external key senior stakeholders
• Outgoing personality
• Well organized, eye for detail, and collaborative
• Ability to work in a dynamic, fast-paced environment
• Ability to translate strategy into execution tactics
• Proficiency in leading and facilitating executive meetings and workshops
• BA/BS required
• Background in Life Sciences preferred

Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws.

Current job openings at Cecelia Health are listed on our careers page. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.

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