Delighted to Serve Agent - Renaissance Hotel - NYC (New York, NY)

You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation.

Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn't find in a travel guide.

If this sounds like you, you're in the right place. You've got authentic style, natural curiosity and a warm way with people.

Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours.

That's why we're not just looking for anyone. We're looking for someone like you.

Hourly Range : $21.00 - $22.00 per hour

Delighted to Serve Agent

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Approach all encounters with guests and associates in a friendly, service-oriented manner.
  • Maintain warm and friendly demeanor at all times.
  • Answer all calls promptly, in an attentive, courteous and efficient manner.
  • Respond to guest inquiries about hotel services, facilities and hours of operation.
  • Take and deliver messages according to standards.
  • Maintain guest privacy at all times.
  • Provide information about the hotel; be able to provide accurate information directions to the hotel.
  • Be familiar with emergency procedures.
  • Perform call accounting, if applicable.
  • Be familiar with VIP procedures.
  • Be familiar with the surrounding area of the hotel.
  • File PBX reports.
  • Send / Receive guest faxes.
  • Serve as radio dispatcher, maintaining proper radio and paging procedures.
  • Record and relay all guest requests and verify completion.
  • Establish and maintain efficient filing system of guest registration cards.
  • Process wake up calls per guest's request.
  • Attend meetings / trainings as required by management.
  • Performs any other duties as requested by supervisor.
  • Posted in February 27, 2022

    Expired in May 27, 2022

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