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With general supervision, provide education and assistance to internal and external customers. Deliver exemplary levels of service to all VSP customer types while consistently ensuring internal and external financial controls and regulatory standards are met. Act as first point of contact in addressing inquiries related to Accounts Payable Respond to routine and complex inquiries from internal and external business partners; effectively position messages in a manner that is supportive of divisional and corporate strategies as necessary to ensure appropriate resolutions Utilize in-depth knowledge of policies, procedures, telephone, and writing techniques. Remain current on all changes to policies and procedures to accurately and consistently respond to inquiries Recommend and/or action updates to current policies and procedures Establish effective partnerships and working relationships with relevant business partners of all position levels to ensure timely and accurate AP processing Comply with and maintain data integrity of confidential information, security policies, and procedures Support various Accounts Payable process improvement initiatives and proactively identify new opportunities that could have company-wide impacts Assist with developing and maintaining Accounts Payable process documentation Process Accounts Payable payment proposals for all payment types in accordance with department procedures and cash management guidelines Utilize various Procure-to-Pay system modules (e.g. VIM, ERS, SNC, SAP FI, Concur) and process expertise to provide exemplary levels of customer support, training, and troubleshooting Distribute Accounts Payable checks in accordance with department procedures, controls, and time frames Maintain Accounts Payable records/files to ensure accurate record keeping, security, and confidentiality of files Job Specifications Typically has the following skills or abilities: One to two years experience working in a customer support role, preferably within the Finance organization ERP system experience preferred Moderate proficiency in Microsoft Office, particularly Excel High degree of accuracy, attention to detail, and confidentiality
Excellent verbal communication and listening skills Effective written communication skills including business writing, grammar, and punctuation in order to correspond with a wide variety of internal and external customers
Strong organizational and time management skills and ability to prioritize work and manage competing priorities in an environment with frequent interruptions Demonstrated ability to learn, support change management and assimilate new information quickly Ability to work independently or as a team member Ability to work any shift and overtime as needed Clean credit history as reported by credit report Preferred Skills Experience with Vendor Maintenance and statement reconciliation. Great Plains ERP experience #LI-REMOTE #LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity and commissions. For more information regarding VSP Vision benefits, please click here . Salary Range: 0