Infusion Center Associate
The Infusion Center Associate performs clerical tasks that will assist with the administration of the day to day operations and functions of the Infusion Center and Dickstein Cancer Center.
The Infusion Center Associate receives the patient and family in the waiting room, greets the patient using excellent customer service skills and uses service recovery strategies when necessary.
The clerk manages the appointment book for all providers in the practice, registers the patient via the electronic system, maintains and updates the chart information with registration forms, and notifies the appropriate personnel of the patient's arrival.
The Infusion Center Associate maintains accurate, timely communications with the team, patient, family and volunteer liaisons.
Requirements :
- High School Diploma or General Equivalency Diploma, GED (required). Minimum one year or preferably three years of recent experience working in a medical facility.
- Perform multiple duties in a high volume area
- Efficiently balance visitors, phone callers, and all other duties
- Ability to deal professionally and efficiently with all staff and visitors and all levels of management
- Self-starter, self-motivated and ability to work without supervision
- Flexible, organized and able to set priorities
- Excellent telephone manners and good communication skills
- Exhibit courteous, cooperative and professional attitude at all times
- Retains composure under stressful circumstances
