Staffmark Workforce Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Ridgefield Park, NJ.
Order Entry and Fulfillment Specialist Position Summary : In this role, you will serve as a trusted partner resource for Order Entry Fulfillment and sales level support needs and requirements.
The individual will work closely with the company Care+ Product Management Team, Sales Operations Team and the Knox Order Management team.
The individual will also work closely with the Software and Solutions Team (SST) to ensure warranty services issues are documented and raised to Services Product Management.
Responsibilities : Company Care+ Order entry across 3 business systems per order; NEXT Enterprise Resource Planning (NERP), Software License Manager (SLM), and Knox SC+ Business Portal.
Serve as a central point of communication between Tech Support, Sales teams and SC+ Order Management team. Working with local Operations Team to learn and work with SLM providing trouble analysis and trouble isolation.
Company Care+ POC for coordinating and reporting system errors, and a wide variety of field escalated issues and needs. Support the measuring of the performance of sales team achievement to Services level KPIs.
Develop innovative insights and findings from large data sets to maximize intelligence gatherings for Services product team effectiveness.
Assist with specific custom reporting, metrics, and data analysis, as required (i.e. revenue by year, promo performance, dashboards, etc.
Partner with internal business teams for data compilation and execution. Assist with Services operations review data and executive meeting preparation.
Attend Systems and tools training, rules of engagement, sales support infrastructure education, etc. Provide weekly input to reporting and track accuracy of sales revenue and business pipeline including relevant product insights and action items.
Requirements : Minimum of 4-8 years related experience Bachelors Degree in Business or related field and / or equivalent work experience in Sales Operations or Sales Support Operations experience a plus.
Excellent verbal and written communication skills required. Strong analytical / problem solving skills required. Demonstrated success in process improvement Knowledge of key CRM systems (Salesforce preferred) Advanced Excel skills (Ad hoc reports, dashboards, pivot tables, advanced formulas, macros, etc.
Good presentation skills required. Present at department meetings, on-boarding training, operations reviews, etc. Ability to make decisions and problem solve time sensitive matters Staffmark talent working with this clientreceive competitivecompensation anda great benefits package including medical, dental, vision, 401K and Paid Time Off plus more!