Our Jersey City, NJ team is looking for a new part time Sea Logistics Customer Care Specialist
The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns.
They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.
Customer Care and Satisfaction : Proactive advice and consultancy, ensuring Customer satisfaction.
Shipment Management Qualification and entry of Customer orders into Operational process.
Support Customer Development & Maintenance
Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience.
Profit Maximization avoid additional costs & expenses due to internal service failure.
Financial Excellence & Development.
Quotation Management : Qualification of Customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment).
Familiarization with Kuehne+Nagel Products & systems, i.e. Customer myKN, Kuehne+Nagel Login / ESP, CoreLOG.
Customer onboarding : Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile).
Customer Data Management : Maintenance and integration of customer data in the Kuehne+Nagel Systems.
Customer Relationship Management : Knowledge Exchange with Sales.
Establishing and building Customer relationships (Sales support).
Reporting (refining and reviewing Customer requested reports generated from Kuehne+Nagel Systems).
Care & Follow up on first orders & document Customer Feedback.
Your Skills and Experiences
Bachelors / First University Degree preferred in Supply Chain Management
0 to 2 years of customer service experience
0 to 2 years of logistics experience
Sea Logistics experience is preferred
Good Reasons to Join
We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment