Part Time Sea Logistics Customer Care Specialist Export

Our Jersey City, NJ team is looking for a new part time Sea Logistics Customer Care Specialist

Your Role

The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer’s requests & concerns.

They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.

Your Responsibilities

  • Customer Care and Satisfaction : Proactive advice and consultancy, ensuring Customer satisfaction.
  • Shipment Management Qualification and entry of Customer orders into Operational process.
  • Complaint Management.
  • Support Customer Development & Maintenance
  • Close cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experience.
  • Profit Maximization avoid additional costs & expenses due to internal service failure.
  • Financial Excellence & Development.
  • Quotation Management : Qualification of Customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment).
  • Familiarization with Kuehne+Nagel Products & systems, i.e. Customer myKN, Kuehne+Nagel Login / ESP, CoreLOG.
  • Customer onboarding : Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile).
  • Customer Data Management : Maintenance and integration of customer data in the Kuehne+Nagel Systems.
  • Customer Relationship Management : Knowledge Exchange with Sales.
  • Establishing and building Customer relationships (Sales support).
  • Reporting (refining and reviewing Customer requested reports generated from Kuehne+Nagel Systems).
  • Care & Follow up on first orders & document Customer Feedback.

Your Skills and Experiences

  • Bachelors / First University Degree preferred in Supply Chain Management
  • 0 to 2 years of customer service experience
  • 0 to 2 years of logistics experience
  • Sea Logistics experience is preferred

Good Reasons to Join

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment

Posted in April 29, 2022

Expired in July 30, 2022

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