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CIS Abroad

Program Enrollment & Team Assistant


Position Title: Program Enrollment Coordinator & Team Assistant

Organization: CIS Abroad

Location: Anywhere, working an Eastern Time zone schedule

Number of Hours: Full Time, approximately 40 hours/week, classified as exempt

Anticipated Start Date: November 6, 2023

ABOUT US: Who is CIS Abroad, and why do you want to work with us?

At CIS Abroad, we believe that education abroad offers students the best chance to realize their potential and change their world. We're a nationally recognized organization that offers transformative study, intern, and short-term programs in 22 countries and customized programs in over 50 countries across the globe. Our shared values-Passion, Cultural Competence, Change & Growth, Fun, and Trust-form the foundation for all we do, and we look for employees who embody these values in their personal and professional lives. We are innovative and fast-moving, and have a fantastic home office (complete with friendly office dogs!) located in a renovated mill building in the middle of downtown Easthampton, MA. We are proud members of The Forum on Education Abroad, NAFSA, and Diversity Abroad.


This new position will be an important addition to the Enrollment team as a combination role as a Program Enrollment Coordinator and an assistant to the enrollment team. As an administrative assistant to the Enrollment team, you will be responsible for student communication across all programs, processing and inputting documents, transcripts, and advisor approvals into our student management platform, some communicating with parents and universities, and assisting with advising on financial aid, invoices, student visas, and housing for CIS Abroad programs. You will also support the Enrollment Team by sending out communication to applicants to keep them engaged and excited about their future CIS Abroad programs. This role will report to the Assistant Vice President of Enrollment, but may also have some crossover with our Marketing and Advising teams. As a Program Enrollment Coordinator, you will be responsible for reviewing applications, overseeing student communication, advising students on course registration, communicating with parents and universities, and assisting with advising on financial aid, invoices, visas, and housing for CIS Abroad programs in the program region during the pre-arrival phase. A successful candidate will be able to work effectively as a member of the team, should be able to take direction well, and should possess strong organizational skills.


Advising & Admissions

  • Manage a program enrollment team email inbox
  • Answer student inquiries
  • Process application pieces and forms and other relevant information for the Program Enrollment Coordinators
  • Proactively communicate with applicants via email, chat, text, and phone
  • Send out documents needed to obtain student visas and answer questions about visa guidelines
  • Implement strategies with the overall Enrollment Team and Marketing & Communications to achieve high applicant-enrollment conversion rates across all programs
  • Answer basic questions on financial aid, invoicing, payment deadlines, and payment plans with the support of the Finance Team and the Program Enrollment Coordinators
  • Process forms received from our US university partners required to enroll in any of our programs
  • Assist students that are having problems logging into our student application management system (Salesforce)
  • Send out communication to students waiting to be approved/waiting for their program to begin to keep engagement and excitement levels high
  • Assist with housing placement and sending housing letters
  • Send course registration confirmation letters to students

Coordination for Region - Greece

  • Reach out and follow up on syllabi requests in some locations
  • Communicate with the Site Director and International Operations leaders on potential student issues
  • Book and confirm housing
  • Enroll students in courses and develop enrollment procedures with the overseas partner
  • Submit program updates when program details change

Program Information

  • Maintain SOPs on all aspects of the role
  • Keep GDrive organized within each program
  • Collaborate with other CIS Abroad departments
  • Answer CIS Abroad staff questions via Slack as necessary
  • Virtually attend Pre-Departure Orientations sessions with the students
  • Ensure all programs and terms are turned on in Salesforce and ready to accept applicants
  • Liaise with the faculty-led programs team on items such as, but not limited to: itinerary suggestions, reservation assistance, group preparation.
  • Be a champion for your programs: know it, love it, live it
  • Review marketing materials for accuracy asneeded, such as but not limited to: Website program pages.
  • Update program guides with relevant program information on any and all tasks that are owned by this role and be the go to person inside the organization for this information

Internal Organizational Work

  • Liaise with teammates and assist with workload, as needed
  • Meet with Program Enrollment Coordinators weekly to discuss what tasks to complete that week
  • Communicate with Enrollment team on Slack channels as necessary


  • Conversion rate for students exceeds company standards
  • Enrollment process is seamless and high quality for all in-bound students
  • Participant Communication is accurate and done within 24 hours
  • All participants are ready for arrival
  • Programs are ready to turn on for future terms
  • Meets target of number of applications processed by term
  • Exceeds company standards of number of responses of evaluations returned at a high satisfaction rate


  • Legal ability to work in the US
  • Bachelor's degree or equivalent work in international education
  • Excitement and passion for travel and study abroad - keeping our students engaged
  • Strong organizational skills
  • Exceptional verbal and written communication skills
  • High attention to detail with a quick and efficient workstyle
  • Ability to adapt to changing demands and priorities
  • Team player


  • Experience studying, working, or living abroad, especially Greece
  • Administrative, organizational, and problem-solving skills
  • Comfort with databases/CRM software, especially Salesforce
  • Familiarity with Google suite of products, and Slack


  • Annual salary of $43,000-$48,000
  • Participation in our company-sponsored health insurance plan; 70% coverage for individuals and 63% coverage for families
  • Medical and dependent care flex-spending account
  • $1,000 reimbursement of out-of-pocket expenses to travel out of state for reproductive and gender-affirming healthcare
  • Parental leave - 8 paid weeks of time off for newborn/newly adopted children
  • Company-matched 401(k) retirement plan
  • Travel Agent Certification through IATAN: Provides discounts for travel, including accommodations and excursions, for company and personal use
  • Meals, accommodations, and rental car while traveling on business
  • Earn and keep frequent flyer miles, hotel, and car rental points
  • Wellness bonus - $200 per year to spend on massage, gym membership, skiing, etc.
  • Paid vacation time which increases with your tenure
  • Paid sick time: 1 hour earned per 30 hours worked
  • Paid holidays: 13+ CIS Abroad holidays - including the week between Christmas and New Year's
  • Company-provided laptop and accessories
  • Work from home annual expense stipend
  • Flexible work culture
  • Extensive training and professional development, including overseas opportunities

COMPANY CULTURE: Who are we looking for?

First of all, we are looking for someone who shares our passion for learning about different cultures through travel. We need fast learners who love to work in a system and create efficiencies. We are goal oriented and motivated to share the life changing experience that is study abroad. We want folks who are eager to learn and brave enough to dive right in. Be ready to adapt quickly; an ambitious attitude will go a long way to ensuring your success. Sound like you?

SOUNDS GREAT! How do I apply?

  • Submit your application and answer a few questions
  • If you are unable to complete our online application due to a disability, contact our Assistant VP of People & Culture to ask for an accommodation
  • Qualified candidates will be contacted for an interview
  • No phone calls, please

CIS Abroad provides equal opportunity to all people regardless of age, race, religion, color, sex, gender, sexual orientation, national origin, or physical or mental disability. Equal opportunity applies to hiring, placement, promotion, salary determination, and all other conditions of employment. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire. By submitting your application materials to us you are also providing explicit consent for our People & Culture department to process that data within reasonable limitations under the scope of consideration for your employment. For details on how we handle sensitive data please view our Privacy Policy:

Posted in 2023-08-22

Expired in 2023-11-20

This vacancy has been closed