UnitedHealth Group

Provider Customer Service Representative - Remote in Nebraska, Sioux City, IA, Council Bluffs, IA and Carter Lake, IA

$2,500 Sign On Bonus For External Candidates

If you are located within the state of Nebraska, Sioux City, IA, Council Bluffs, IA and Carter Lake, IA, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.

Join us and start doing your life's best work . SM

Provider Service contact center advocates support the millions of providers who care for our 50 million members. The responsibilities completed by provider service advocates reduces downstream follow-up and research members.

This, in turn, reduces downstream workloads for other service organizations supporting members across the enterprise.

PSO contact center advocates serve healthcare professionals who are fluent in healthcare terminology, often with many years of experience across multiple payers.

These healthcare professionals expect to receive timely, confident, and thorough responses to questions that span the full continuum of care delivered to a member, including but not limited to :

Meeting this expectation requires PSO contact center advocates to possess a deep knowledge of UnitedHealthcare’s products, procedures, and billing practices to ensure that the provider receives an excellent experience during their encounter.

New contact center advocates complete extensive new-hire training over a 12-13 week period and ongoing education to ensure their thorough preparedness to meet and exceed provider expectations for each call encounter.

Role Overview

Provider Service Operations - A day in the life : https : / / uhc.video.uhc.com / media / Provider Service Operations - A day in the life / 1 b5lltr5d

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6am - 6pm.

It may be necessary, given the business need, to work occasional overtime.

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities :

Phone Support and Provider Issue Resolution

Provider Experience and Service Excellence

Business Acumen and Industry Knowledge

Continuous Learning

g., leadership, Subject Matter Experts, business partners)

Provide training / mentoring to other team members, as needed (e.g., new-hires, refresher training)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications :

Preferred Qualifications :

Telecommuting Requirements :

Soft Skills :

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission : We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands.

In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true : Integrity, Compassion, Relationships, Innovation and Performance.

Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey.

Learn more at https : / / uhg.hr / transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible.

https : / / uhg.hr / vet

Careers with UnitedHealthcare . Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution.

Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture?

UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe.

We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity.

It's where you can do your life’s best work.SM

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere : UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords : #RPO, #RED

Posted in October 31, 2022

Expired in November 28, 2022

This vacancy has been closed

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