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Valued Relationships, Inc.

Remote Client Services Processor | $15.00 an hour!

$15

Overview: Our client service processors are part of the Operations Department and are primarily responsible for processing/sorting H2H tickets and interacting with VRI team members. This role is crucial to VRI operations running efficiently as it ensures tickets are moved to the appropriate team and are worked in a timely manner. Client services processors handle inbound phone calls, emails, faxes, and physical mail and route communications to other teams responsible for that work. Secondary responsibilities may include daily interaction via phone, mail, email, or personally with VRI customers (internal & external). The client services processer also manages other reports and sometimes the required action those tickets and reports specify. Client service processors work to maintain accurate and complete client and company records, ensure a positive working relationship with all parties, and provide excellent customer service.
Schedule: Monday - Friday 9:30am - 6:00pm EST
Responsibilities:

  • Process tickets and work in the ticketing system
  • Evaluate the team that should complete the work for a required ticket
  • Answer routine inquiries and refer calls not requiring dispatches to appropriate departments and agencies
  • Interact daily via phone, mail, email or personally with VRI customers, prospective customers, state agency employees, case managers, home service representatives, and VRI team members
  • Complete assigned tickets, work from reports and other assignments regarding client records
  • Research, investigate, and respond to all customer inquiries regarding shipments, products, and complaints
  • Recorddetails of calls, communications, and messages in the client management software
  • Maintain access to, and security of, highly sensitive materials
  • Refer customer complaints to appropriate people
  • Maintain project productivity and quality goals
  • Contact clients and agencies to obtain new or corrected client information
  • Save copies of documents and communication in Intact, our document management system
  • Utilize reports and act on information in reports in order to resolve issues, improve data quality or advance the work of the Operations and RCM teams
  • Comply with requirements to protect client data and use client data only for the purpose of managing the client’s account with VRI and associated claims
  • Comply with VRI, Operations and Client Services team policies, procedures, guides, job aids, reference materials, memos, notes, videos, and other training as provided
  • Meet individual, team and department goals for productivity and quality
  • Other duties as assigned
Qualifications:
  • Required: high school diploma or GED
  • 2 years of related professional experience preferred
  • Ability to work flexible hours and overtime when needed
  • Self-motivation and the ability to work independently as well as with teams
  • Comfortable using computers and saving electronic files
  • Proficient in the use of Word, Excel, Outlook, and PowerPoint
  • Experience using Microsoft Outlook and Teams preferred
  • Excellent oral and written communication skills
  • Able to manage time to complete tasks within the expected timeframe

Posted in 2023-03-18

Expired in 2023-06-16

This vacancy has been closed