Senior Product Manager, Property Experiences

Job Summary

Responsible for managing the pricing, packaging and documenting new products ideas and conducts user need analyses for ancillary products so that subscriber and financial objectives are achieved.

Conducts the budgeting, planning, analysis and monitoring required to ensure unit and financial targets are met for assigned products.

Manages ongoing product management of new and existing products. This job is an individual contributor role that does not have direct responsibility for supervision or performance management of staff.

Job Description

Nearly a third of Comcast’s customers live in a multifamily environment, including apartment buildings, condominiums, dormitories, senior living facilities, and more.

In order to effectively address their unique needs, we must also address the needs of the building owners and property managers.

We are creating a center for building owners and property managers to manage and control the Comcast products on their property.

Reporting to the VP, Multifamily Solutions, you, as the Senior Product Manager, Property Experiences, will supervise the product strategy, design and development of the unified multifamily solutions for property managers and building owners.

These solutions will provide a consistent and empowering experience through easy-to-use and elegant client application interfaces.

Working in partnership with the Multifamily business team and key stakeholders from engineering and field sales, you will define, drive and deliver solutions which will provide multifamily property managers and building owners the solution they need to manage the services provided by Comcast on their properties.

Additionally, you will :

  • Define the product strategy, product roadmap, and measurements of success.
  • Interact with a multi-disciplinary project team using the Agile / Scrum methodology to provide constant feedback throughout the development effort.
  • Lead and achieve balance between business, technical, and user requirements while tracking to budget.
  • Prioritize issues based on perceived user value, metrics, and release planning, fulfill the product role within the scrum team, own the product backlog, and write user stories and acceptance criteria.
  • Lead backlog grooming, sprint planning and product demo sessions, inviting appropriate partners as needed.
  • Set, communicate, and keep the team focused on sprint goals.
  • Maintain responsibility for the detailed roadmap and release planning.
  • Gain and maintain domain expertise in our rapidly evolving industry.
  • Lead in the transformation from incubation to enterprise deployment, maintaining both broad and in-depth knowledge of customers and stakeholders.
  • Build strong working relationships with key stakeholders within the Company, including business units, sales leaders, field sales personnel, field installation personnel, and engineering teams.
  • Solicit constant feedback from users of the platform, including building owners and property managers.
  • Preferred Qualifications

    Below is our list of preferred qualifications. We know that people with different skills and experiences can be successful in this role as well.

    For that reason, it is not necessary that you possess all these traits. If you are missing a few, please apply anyway.

  • Standards of Integrity - exhibit the highest personal and professional standards of integrity and ethics, maintaining the trust and respect of peers.
  • High level of accountability take ownership of problems and see them through to resolution.
  • High energy thrive in a fast-paced, high-rate-of-change setting; ability to balance competing priorities in a very dynamic environment.
  • Teamwork have strong collaboration skills with experience in bringing together cross-functional teams.
  • Consensus Builder - have the ability to influence partners with diverse points of view and build consensus.
  • Big picture mindset have the ability to zoom in and out of details and balance both technical and strategic demands.
  • Exceptional organizational and program management skills be able to breakdown and track complex projects, to integrate input from multiple sources, and to identify and track dependencies across projects.
  • Domain knowledge exhibit some knowledge of WiFi, connected home, and the multifamily industry.
  • Product management experience be good at defining and delivering successful products in the digital space.
  • Familiarity with UX design have knowledge of UX best practices and an ability to guide visual design.
  • Agile experience be familiar with and have experience in Agile / Lean Development environments.
  • Validate market problems be able to identify and validate the value of market needs before significant resources are committed to build product.
  • Product definition create clear, detailed, and concise user stories with acceptance criteria to convey concepts and ideas to the cross functional Agile team.
  • Roadmaps and Releases manage release plans and roadmaps to convey delivery plans to all stakeholders.
  • Background preferably have a background in UX, marketing, or product development.
  • Education and Experience

  • Bachelor Degree or equivalent business experience.
  • Experience. Generally looking for 7+ years of relevant or potentially relevant experience (we would love to hear your explanation as to why your unique experience would make the team more successful;
  • if you don’t quite fit the mold, apply anyway).

    The Team

    On the Multifamily Product team, enjoy our jobs and working together. We’ve included some of our values here. If you would like to work on a team like this, please apply.

  • We value a workplace in which everyone can be their authentic self each day.
  • We value each other, caring before criticizing.
  • We value people over process and procedures.
  • We value diversity of opinion : it drives better design.
  • We value elegant and simple design over complex and cumbersome patchwork.
  • We value collaboration and openness over self-serving behavior; no ball hogs allowed.
  • We value attitude over aptitude; no genius jerks allowed.
  • Employees at all levels are expected to :

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.
  • Disclaimer :

  • This information has been designed to indicate the general nature and level of work performed by employees in this role.
  • It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

    Comcast is an EOE / Veterans / Disabled / LGBT employer.

    Bachelor's Degree

    Relevant Work Experience

    10 Years +

    Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

    Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.

    That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life.

    Please visit the compensation and benefits summary on our careers site for more details.

    Posted in February 28, 2021

    Expired in March 30, 2021

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