Find A Job

Dutch Bros

Junior Zendesk Administrator

$70,247

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Being part of the Dutch Family You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!
Dutch Bros mission statement We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities. We love people and we love OUR people! Here’s what we offer Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:

  • Medical/Dental/Vision/Short Term Disability/Life insurances
  • Paid Sick Days
  • 401(k) plan with employer match after one year of employment
  • Education Benefit Program
  • Vacation/Floating Holidays/Paid Time Off
  • Paid Parental Leave
  • Flexible Schedule
  • Paid Volunteer Days
  • Various employee discounts
  • Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview The Junior Zendesk Administrator will be the primary point of contact for the HR teams using Zendesk and will support the platform and its workflows. Key Result Areas (KRAs) Administer the use of Zendesk to optimize the effectiveness of operations:
  • Act as the subject matter expert for our HR team utilizing Zendesk
  • Monitor the performance of automations, triggers, and workflows within the Zendesk instance
  • Maintain the backlog of operational and functional enhancement requests and work with internal stakeholders to ensure prioritization and alignment with business objectives and technology solutions
  • Define, prioritize, and resolve support requests and projects in an organized, efficient, and expedited fashion
  • Liaison with Zendesk helpdesk and Dutch Bros IT team on technical issues as needed
Improve existing processes and innovate new processes utilizing Zendesk:
  • Integrate additional apps and other systems into our Zendesk platform
  • Roll out new functionality such as Zendesk Talk, Text, Chat, and Knowledge Center
  • Provide configuration recommendations and assistance to include troubleshooting and de-bugging support for implementation projects and initiatives
  • Regularly participate in industry webinars, seminars, and training to adopt best practices and tool improvements
  • Work with leadership team to address any workflow concerns or opportunities for improvement within the systems
Maintain and support all Zendesk enhancements and releases:
  • Proactively learn about new features and potential apps and work with key stakeholders to identify use cases
  • Write and maintain technical documentation
  • Ensuring up time, stability, and performance
Job Qualifications
  • 4 years of experience in IT, HR, or Business
  • 1 year of experience with Zendesk, preferred
  • 1 year of Dutch Bros Experience, preferred
  • Associates Degree preferred
  • Experience working with information technologies and/or analytics
  • Strong proficiency in Microsoft Excel
  • Experience in Google Sheets
Competencies
  • Adaptable
  • Initiative
  • Collaborative
  • Communication
  • Effective Prioritization
Physical Requirements
  • Occasional lifting up to ten lbs.
  • Must be able to work in a climate-controlled office environment
  • Vision must be good, or corrected in order to perform essential job duties
  • Hearing must be good, or corrected in order to have the ability to understand information to perform essential job duties
  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary
  • Sitting for extended periods of time
  • Manual dexterity needed for keyboarding and other repetitive tasks
  • This position is eligible for remote work within any state Dutch Bros currently resides in (AZ, CA, CO, ID, KS, MO, NM, NV, OK, OR, TN, TX, UT, and WA)
Compensation: $65,065.47 - $75,428.71 If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

Posted in 2023-02-10

Expired in 2023-05-11

This vacancy has been closed