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TTEC is accepting applications for full time positions. 2023-03-10 is when the job offer for the Team Lead, Service Delivery position became available, and it will expire on 2023-06-08. You don't have to be in Englewood to do this job since it's remote. This work can be done either remotely or in person, with Englewood, CO, 05446 being the physical location. If you succeed in getting this job, your salary will be $51,000/year.
Team Lead, Service Delivery
At TTEC, we're all about the Human Experience. Elevated. As a Service Delivery Team Lead working remotely. you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You'll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team.
You'll report to the Sr. Operations Manager. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.
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During a Typical Day, You'll
What You Bring to the Role
What You Can Expect
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.Primary Location : US-CO-Englewood Job : Operations / Business Support JSGYM-TE
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