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Job Description
POSITION: COUNTY DEBT COLLECTION AGENT
REPORTING TO: TEAM LEADER DEBT COLLECTION
EMPLOYMENT TYPE: COMMISSION BASED
Responsible for the collection of debts within the county for Boresha Credit Services Ltd on behalf of our clients within the agreed timelines.
Meeting monthly debt collection targets and providing timely feedback on the visits.
The Role:
• Locating customers and making scheduled visits in order to negotiate for payments.
• Advise customers on ways of clearing their debts while sensitizing them on the importance of paying their debts and the consequences of non-payment.
• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned account repayment schedules.
• Negotiate payoff deadlines or payment plans.
• Handle questions/ complaints.
• Investigate and with the help of a team leader resolve discrepancies in payments or accounts.
Qualifications and skills required for the job
Requirements:
• Minimum diploma in any field.
• Negotiation and Conflict Resolution skills.
• Speaking and Listening skills.
• Multi-tasking and Time Management skills.
• Knowledge of relevant legal requirements.
• Attention to detail.
Interested candidates who meet the above qualifications are to send their applications on or before 10th May 2023. Kindly indicate the County of interest.