Regional Collections Manager- Lower Western at Sun King (Formerly Greenlight Planet)

It is essential to note that passing bachelor degree is a mandatory requirement for this job. Since the salary is not specified by the employer, you can negotiate based on the company's approach to employee workplace safety and security. The job vacancy of Regional Collections Manager- Lower Western at Sun King (Formerly Greenlight Planet) was released on 2023-03-14, and it will expire on 2023-03-28. Although the vacancy is located in Nairobi, candidates residing elsewhere may still apply as long as they satisfy the criteria mentioned below. The work setting for this role is located at Nairobi, Nairobi. If you're considering a full time job, take a look at what Sun King (Formerly Greenlight Planet) has to offer. A minimum of 24 months of experience working in the same field is a prerequisite for this job.

Job Description

We are looking for a hungry, diligent, well-organized, highly analytical individual to join our Risk department as a Regional Collections Manager. The Employee will be responsible for leading the efforts and processes related to the collection of our PAYG products in the field. He will also be responsible for giving advice and suggestions on improving customer payments and satisfaction while ensuring that the company's offer matches end-users expectations.

What you would be expected to do

• Analyzing regional portfolio and repayment trends and laying down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
• Conducting mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate challenges of disabled lamps and repayments.
• Providing weekly updates to Sales and Risk Leadership teams on-field interventions performed and results achieved, along with customer insights.
• Designing, piloting, and operationalizing collection processes necessary for ensuring better repayments and customer satisfaction.
• Working with Area Business Managers and Field Sale Executives to repossess products from delinquent customers in cases where direct intervention is required.
• Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
• Facilitating reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by FSEs, etc., as per the processes laid out by the Risk function.
• Training Agents (Field Sales Executives) on dealing with repossessions and difficult customer collection issues.
• Driving operating rhythm to follow up with Agents (Field Officers) to ensure they are completing their collection calls and repossession tasks on time.
• Recruiting cash collection centers and setting up the critical collection area.

You might be a strong candidate if you

• Have Bachelor's degree/Higher Diploma related to Finance, or any other business-related fields.
• Have at least 2 years of work experience in a similar position with field experience and collaborating with rural customers' settlements.
• Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
• Have strong experience in Microfinance/ Fintech or banking background in Credit Collections debt recovery preferable.
• Have good analytical, communication & people skills.
• Possess excellent people skills.
• Have clear and straight-to-the-point communication skills with fluency in English.
• Possess apparent thinking/problem-solving ability.
• Are enthusiastic about collaborating with rural customers & resolve customers' issues.
• Are excellent and diligent.
• Have excellent issue-tracking and resolution skills.
• Ability to manage multiple tasks at the same time diligently and accurately.
• Can work with multiple sales teams and cross-functional teams seamlessly.

Job Keys

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 2 years

Location: Nairobi

Job Field: Sales / Marketing / Retail / Business Development 

How to Apply

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