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SparkMeter

Technical Support Manager at SparkMeter

Job Description

This is a leadership role that will be focused on developing and enabling staff through system & process enhancements, knowledge sharing and problem solving.

The enabling leadership will be delivered by providing solutions to the Technical Support team needs through system & process enhancements, offering ideas, perspective, tools, training, coaching, problem solving all drawn from experience. The goal is to deliver best in class technical support and develop technical processes that empower our sales achievement.

We already have a team of tremendously talented Product Experts and Technical Support Engineers and they deserve world class leadership.

You will be the first point of escalation for your team and will work to solve problems. This will involve frequent calls and meetings with customers, travel as needed and will require exhibiting exemplary customer management, diplomacy, communication, and root cause problem solving. In addition, you will need to know and utilize the escalation paths available to you to overcome impediments and get the job done.

Deliverables:

How you operate:

Role model our values. Within your team you’ll implement initiatives for making people feel a part of the team and work in ways that are aligned with SparkMeter's values. Our values are:

Be a scientist

Problem Solving and technical resource: Have and offer a deep and broad operations playbook to serve as a collaboration partner, teacher and resource to the Supply Chain, Production Engineering, Compliance, Project Management and Support functions.

Role model service leadership. Be the invisible hero. Lift your team and everyone around you up by bringing them all value through….

Be a change agent:

Be the escalation path for your team:

To do this, you will need to:

Required:

Nice to have (bonus points):

Job Keys

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 5 years

Location: Nairobi

Job Field: Engineering / Technical  , Product Management 

How to Apply

Interested and qualified? Go to SparkMeter on jobs.workable.com to apply

Click Apply Button Below

Posted in 2023-03-17

Expired in 2023-03-30

This vacancy has been closed