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Technical Support Manager at SparkMeter

The employer's non-disclosure of salary means that you can negotiate based on the company's commitment to employee volunteerism and community involvement. The job offer for Technical Support Manager at SparkMeter was released on 2023-03-17, and it will expire on 2023-03-30. It is necessary to have passed bachelor degree to be considered for this job. This job opportunity is based in Nairobi, but the employer is willing to consider candidates from anywhere if they meet the requirements outlined below. The job will be located at Nairobi, Nairobi. If you're considering a full time job, take a look at what SparkMeter has to offer. This job requires that you have at least 60 months of relevant work experience in the same field.

Job Description

This is a leadership role that will be focused on developing and enabling staff through system & process enhancements, knowledge sharing and problem solving.

The enabling leadership will be delivered by providing solutions to the Technical Support team needs through system & process enhancements, offering ideas, perspective, tools, training, coaching, problem solving all drawn from experience. The goal is to deliver best in class technical support and develop technical processes that empower our sales achievement.

We already have a team of tremendously talented Product Experts and Technical Support Engineers and they deserve world class leadership.

You will be the first point of escalation for your team and will work to solve problems. This will involve frequent calls and meetings with customers, travel as needed and will require exhibiting exemplary customer management, diplomacy, communication, and root cause problem solving. In addition, you will need to know and utilize the escalation paths available to you to overcome impediments and get the job done.


How you operate:

Role model our values. Within your team you’ll implement initiatives for making people feel a part of the team and work in ways that are aligned with SparkMeter's values. Our values are:

Be a scientist

Problem Solving and technical resource: Have and offer a deep and broad operations playbook to serve as a collaboration partner, teacher and resource to the Supply Chain, Production Engineering, Compliance, Project Management and Support functions.

Role model service leadership. Be the invisible hero. Lift your team and everyone around you up by bringing them all value through….

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Be the escalation path for your team:

To do this, you will need to:


Nice to have (bonus points):

Job Keys

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 5 years

Location: Nairobi

Job Field: Engineering / Technical  , Product Management 

How to Apply

Interested and qualified? Go to SparkMeter on to apply

Click Apply Button Below

After giving this job vacancy a careful look, it's time to make a decision. Have you read it thoroughly? If you are excited about the potential of this job opportunity and believe that you can fulfill the expectations, please apply. Don't rush to submit your application just to get it in quickly – make sure it's accurate and complete. We encourage you to carefully assess your qualifications and experience before applying for this job.

Posted in 2023-03-17

Expired in 2023-03-30

This vacancy has been closed

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