Assistant Manager, Customer Service

Job Responsibilities

• 
  Provide superb customer service by leading and motivating the customer service team and creating customer satisfaction goals.
• Supervise customer service team. Supervisory duties include coaching, training, and motivating staff to perform effectively.
• Responds to customer inquiries across several channels.
• Develop policies and procedures to establish a centralized customer service business unit whilst enhancing current processes.
• Roll out and implement state-of-the-art customer service tools and software.
• Develop goals for the team and report progress to reporting manager.
• Deep dive oncustomer metrics to identify gaps and areas of improvement.
• Work closely with other business units such as supply chain, e-commerce, and etc to improve and close the gaps in processes.

Job Requirements

• Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business of any field related.
• A minimum of 5 years of proven experience in a customer service position.
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Excellent leadership and interpersonal skills.
• Self-driven and takes initiative.