Engagement Manager

Bid qualification: • Working closely with Opportunity Owner, Solution Director / Architect and Commercial Manager: • Can be involved in bid qualification in support of the Opportunity Owner • Contributes to identification of customer drivers and unique selling points and bid strategy • Estimate of skills and resourcing required for win strategy • Contributes to identification of potential competitors, assess and conduct SWOT analysis Deal strategy: • Actively contributes to setting the deal strategy, ensures it is agreed and documented by the Opportunity Owner, and properly communicated to the extended bid team including key components of the offer: o Solution o Commercial model o Project planning and assumptions Bid team management: • In coordination with the Solution Director/Solution Architect recommendations, defines the bid team required including skills, and secures the necessary resources from various departments, escalating requirements as required. • Provides customer-focused leadership to bid response team; maintains motivation and commitment to win throughout bid lifecycle • Organises and drives ad-hoc and regular bid team meetings (e.g. daily calls) • Arranges customer clarification meetings, workshops, qualify participants; ensure meeting preparation, debrief and bid re-assessment • Supports Opportunity Owner as required in the discussion and negotiation with the customer Bid process management: • Initiates and maintains the bid deliverables: • Bid dashboard (e.g. action tracker, assumption list) • Bid project plan (milestones & gates) • Bid response plan (texting) • Bid team staffing plan • Organises and chairs Bid Launch • Ensures risks are assessed, documented and mitigated • Where necessary seeks rapid escalation and problem resolution • Organises regular communication to management • Ensures the approval reviews are organised in compliance with the International Bid Process (Solution Review, Commercial Review, Pre-Submission DAC, Investment Committee); follows-up subsequent actions for resolution • Maintains bid documentation forsubsequent handover and Lessons Learnt Proposal management: • Manages the full bid response process and offers quality bid support through to completion of Handover activities • Organises final bid production and bid delivery • Ensures the proposal reflects the agreed win strategy and value proposition Knowledge & bid practice management: • Maintains a thorough understanding of internal tools, systems and processes required to develop quality / approved proposals for customers • Drives internal improvement projects as required • Contributes to knowledge management and improvements to Best Practices • Process improvement through carrying out Lessons Learnt activities on bids
Orange is one of the world’ leading telecommunications operator with sales of 42 billion euros in 2019 and 145,000 employees worldwide as at 31st March 2020, including 85,000 employees in France. The Group has a total customer base of 253 million customers worldwide as at 31 March 2020, including 208 million mobile customers and 21 million fixed broadband customers. The Group is present in 26 countries. Orange is also a leading provider of global IT and telecommunications services to multinational companies, under the brand Orange Business Services. In 2019, the Group presented its new ‘Engage 2025’ strategic plan, guided by social and environmental accountability, aims to reinvent its operator model. While accelerating in growth areas and placing data and AI at the heart of its innovation model, the Group will be an attractive and responsible employer, adapted to emerging professions. Orange is listed on Euronext Paris (symbol ORA) and on New York Stock Exchange (symbol ORAN) Orange Business Services joined the landscape of Service centers in Kuala Lumpur 5+ years ago (2014) starting from CS&O and in early 2016, it has expanded to other functions like pre-sales, post -sales, Cybersecurity, Operations and Service Desk team with language capabilities.
Bachelor's or Equivalent