RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines. We have 15-years’ experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. About RingCentral RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. What we offer: RingCentral offers perks and benefits for all aspects of your work/life:
- Hybrid Work Setup Arrangement until further notice
- HMO coverage on Day 1 for the employee
- HMO coverage after Day 90 for 3 free dependents
- Personal Time Off
- Performance-based incentives (e.g. MBO, commission, etc.)
- Employee Assistance Program (EAP) under Workplace Options with free counseling sessions available 24/7
- Mental Health support and unlimited free sessions with a Psychologist through Mind You
- Meditation guidance through Headspace
- Resources for parents and employees with special needs children through Whil
- Fun wellness and employee engagement programs
Say hello to possibilities It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device. We’re a $2 billion company that’s growing at 20+% annually and we’re expanding our Customer Success Management team Team to make sure we stay ahead of the competition. We’re currently looking for: Customer Experience and Retentions RepresentativeTo succeed in this role you must have experience in:
- Attend to all the customers ask and concerns on a timely manner
- Formulate and ask relevant and important questions
- Pacify customers and be proactive in solving customers issues
- Make critical decisions that is both a win for the business and the customer
- Empathize with the customer, listen attentively and able to offer necessary appeasement to address the reason for cancellation or downgrade
- Keenly document the transaction and customer interaction using the approved tools provided by the company
- Provide the best customer experience by means of naturally gravitating to resolve the presented issue (cancel or downgrade or just plain feedback) without prejudice to the customer’s manner of expression in relaying the message
- Collaborate with other teams, segments or business units to apply apt solution to the customers reason for engaging CERT
- Accomplishes all assigned task and responsibilities morally, legally and ethically
- Follow set processes, protocols, company rules and team/segment house rules including but not limited to established and implied procedures
- Apply the highest form of integrity-based decision making, documenting and credit declaration both overt and personal
Desired Qualifications:
- 1+ years’ experience as a retentions or sales representative or accumulated years in experience
- Demonstrated track record of meeting and exceeding quota or set metrics
- Strong time management, interpersonal, conflict resolution, and collaborative selling or retention skills
- Results-oriented representative who is dynamic and with keen attention to details
- B2B selling / Software / SaaS experience preferred
- Adequate knowledge about Cloud-Based applications, VOIP, PBx, Telephony and UCaaS
- Strong business acumen is a must, experience with Small Business end customers is a plus
- BS/BA or equivalent education and relevant experience
- Excellent customer service orientation, face-to-face and on the phone
- Excellent oral and written communication skills including listening and presentation skills
- Strong interpersonal skills, ability to convey and relate ideas to others
- Can make critical decisions that is both legal, moral and ethical with very little supervision
- Ability to learn and adapt quickly
- Self Starter with a history of great decision making, planning, and execution to results
- Ability to excel in a team-oriented, collaborative, and fast-paced environment
- Strong PC skills in Microsoft Outlook, Word, Excel and PowerPoint
- Vibrant and energetic attitude, willingness to perform and get things done while having fun
- Applicants must be willing to work in Mandaluyong City.
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