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Technical Support Engineer for B2B Customers (3rd Line)

Position Summary

As a Technical Support Engineer, you will provide world-class technical support for Samsung B2B customers. This engineer is a technical expert with advanced troubleshooting skills and enjoys communicating with customers. As a member of the B2B Technical Support team, this engineer will strive to deliver the best customer experience.

Role and Responsibilities

  • Collaborating with Samsungs B2B customers within EMEA, various Samsung R&D teams globally, and various 3rd parties.
  • Troubleshooting and resolving issues related to any incompatibilities between mobile devices, MDMs, GSM and IP networks, Android platform, Microsoft solutions, applications, and many more.
  • Working directly with customers and Samsung development teams where solving issues may require code changes or product improvements.
  • Creating and reviewing technical documentation and training material.
  • Piloting new product features and new technologies.

Skills and Qualifications

  • Minimum 3 years experience in technical support, customer service.
  • Excellent proficiency in oral and written English.
  • Demonstrated ability to document, track, troubleshoot and resolve time sensitive issues.
  • Experience with Android platform.
  • Degree in Computer Science, Engineering, Information Technology or a related field.
  • Travel required up to 5% of the time.

Nice to have

  • Knowledge and experience in Mobile Device Management systems.
  • Experience in GSM/UMTS/LTE networks support.
  • Experience in technical support within the mobile sector.
  • Experience in dealing with external customers.
  • Experience in working with remote teams.
  • Awareness of new and emerging mobile technologies.
  • Knowledge of Java / Tizen.
  • Experience with working with ITIL.
  • Knowledge of best practices for secure software development and testing.
  • Server development skills and administration.
  • Network programming and/or network administration.

We offer

  • Team:
    • Friendly working atmosphere
    • Opportunity to work in multiple projects
    • Technical training as well as possibility for personal development
    • Working with the latest technologies on the market
    • Monthly integration budget
  • Benefits:
    • Private medical care (possibility to add family members for free)
    • Multisport card
    • Life insurance
    • Lunch card
    • Variety of discounts (Samsung products, theaters, restaurants)
    • Unlimited free access to Copernicus Science Center for you and your friends
    • Possibility to test new Samsung products
  • Location:
    • Office in Warsaw Spire near metro station
    • Attractive Relocation package

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Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems, and the entire semiconductor industry with our memory, system LSI, foundry, and LED solutions. Samsung is also leading in the development of the Internet of Things through, among others, our Smart Home and Digital Health initiatives. 

Since being established in 1969, Samsung Electronics has grown into one of the worlds leading technology companies, and become recognized as one of the top global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. To discover more, please visit our

OpenNovember 20, 2019

CloseFebruary 28, 2020

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