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Customer Support Officer

Position : Customer Support Officer

We are looking to recruit a Client Relations and Customer Support Officer.


  • Demonstrate strong proficiency in Microsoft Excel to analyze data, generate reports, and assist with financial and sales analysis
  • Support marketing and sales initiatives, collaborate with the team on campaigns, and contribute innovative ideas
  • Execute office errands efficiently, ensuring timely completion of tasks
  • Utilize prospect lists to send well-crafted and persuasive cold emails to potential clients, highlighting the benefits of our services
  • Conduct outbound cold calls to engage with prospective clients and effectively communicate the value proposition of Flex Forex Bureau
  • Handle inquiries and provide exceptional customer service
  • Maintaining customer databases
  • Making field visits
  • Ensuring company endeavours are successful 
  • Customer support
  • Business Development.
Required profile for job ad : Customer Support Officer


  • Diploma in a relevant field.
  • Solid understanding of marketing and sales principles, with the ability to contribute to campaign strategies
  • Exceptional verbal and written communication skills, enabling effective engagement with clients and team members
  • Proactive and self-motivated, with the ability to work independently and meet deadlines
  • Strong organisational skills to manage multiple tasks and prioritise responsibilities effectively
  • Previous experience in marketing, communications, or customer service roles is an added advantage.
Job criteria for job ad : Customer Support Officer

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Skills Needed

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About Employer

FLEX FOREX BUREAU LTD is a forex trading and money remittance company based in Kampala, Uganda. It also offers agency banking, mobile money services and facilities telegraphic transfers.

Posted in 2024-01-25

Expired in 2024-03-24

This vacancy has been closed