Duty Manager

Large Resort in Cape Town is looking for a suitable candidate to fill the above position.

You will be required to assist heads of departments in overseeing all departments in the Resort with focus on Housekeeping, Front office and Food and Beverage

• Providing a visible management presence while on duty.
• Ensuring each department that you oversee is prepared and staffed for each shift.
• Training of staff
• Ensuring that the standards of the resort are maintained.
• Ensuring all Policies and Procedures are adhered to.
• Stock control where necessary in various departments
• Overlooking day-to-day operation of the whole facility
• Communicating with customers (handling complaints, collecting ideas on improving the operation, providing information, selling facilities, checking premises, reporting any damages and breakdowns and checking if repairs have been completed)
• Communicating with employees
• Assisting other heads of departments with their work
• Reporting to the General Manager and Deputy General Manager

Candidate Requirements

Previous Exprerience advantageous

Front office systems : Opera, Micross

OTA systems : Booking.com, Nightsbridge

2 to 3 years relevant experience