Onboarding Administrator

Company Description
-Join us as our Onboarding Administrator in the EMEA region, where you will be responsible for the execution of tasks, processes and resolving queries in a manner that focus on new joiner experiences, operational excellence and achieves service delivery according to agreed Service Level Agreements.

You’ll look after our most important resource. Our people.

As Global Shared Services (GSS), our commitment to partnership is at the core of our values. As a global business partner, we deliver flawless transactional, value added and customer-focused services to support the Anglo-American organisation.

We invite talented people who can deliver high standard performance through innovative end-to-end processes. Using automation and other digital platforms in service delivery. We welcome customer centric individuals with a broad base of capabilities, to join our global family.

Job Description
-As a key member of the Onboarding Team, the Onboarding Administrator communicates and collaborates with a wide range of internal and external stakeholders to ensure that all practical arrangements are in place for new joiners. You will also:

• Be fully accountable for all onboarding administrative operations from once the candidate has accepted the offer until closing of the onboarding process (90 days).
• Provide onboarding support to ensure a timely, accurate and positive experience is delivered to the business and New Joiner in accordance to assigned plans, specification, and policies applicable to the onboarding process.
• Coordinate the onboarding activities for new joiners to ensure all pre and post account setups, requests and delivery for all provisioning items are completed accurately and in a timely manner.
• Manage delivery of assigned tasks and queries within scope of personal and team workload and agreed handoffs
• Identifying customer needs, seeking and providing effective solutions to their queries and deliver excellent customer experience
• Collaborate with multiple departments to create seamless transitions within the Onboarding process.

This position is at a Band 8 level, reporting to the Onboarding Coordinator.

• Qualifications
  -Matric
• Relevant post matric qualification would be preferred

To be successful in this role, you will possess the following:

• 2-3 years’ experience in administration role
• Experience in stakeholder engagement, liaising withthird party support teams
• Strong interpersonal, oral (includes telephone skills) and written & verbal communication skills.
• Strong computer skills – Microsoft suite, applicant tracking systems etc.
• Excellent communication (both written and verbal)
• Focus on continuous improvements - ability to identify, share and escalate

Additional Information
-What we offer

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

As a responsible miner – of diamonds (through De Beers), copper, platinum and other precious metals, iron ore, coal and nickel – we are the custodians of what are precious natural resources. We work together with our key partners and stakeholders to unlock the sustainable value that those resources represent for our shareholders, the communities and countries in which we operate and for society at large. Anglo American is re-imagining mining to improve people’s lives.

Inclusion and Diversity

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

How we are committed to your safety

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer.