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Our client is looking for a Customer Service Administrator to manage customer queries and complaints.
Main Duties / Responsibilities :
Maintaining a positive and professional attitude toward customers at all times.
Responding promptly to customer queries.
Communicating with customers through email and telephone.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with other departments as necessary.
Requirements : Grade 12.
Previous experience in a similar role.
Ability to stay calm when customers are stressed or upset.
Experience working with customer support.
R 12,500 basic per month plus benefits.
Please state clearly on your covering letter / resume which province you reside in.
Whilst we really do appreciate all applications, only short-listed candidates will be contacted.If you don’t hear back from us within 14 days from your application please consider your application unsuccessful.
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