Customer Service - Government Representative

Overview:

Are you known for your excellent communication skills and your ability to connect with people? We are gearing up to hire both part-time and full-time representatives for upcoming positions in New Brunswick.

As a Customer Service Government Representative, you will provide telephone assistance on behalf of a government entity by answering citizen informational needs. Thanks to the equipment delivery and the team dedicated to support you, you will be able to start your training and grow your career right from the comfort of your own home*.

This position is up to a 3-month temporary mandate subject to a possible extension: this is a one-of-a-kind opportunity to get to know our dynamic team!

Perks of the position:

• The comfort of working-from-home during the week*;
• Enjoy your free week-ends!
• Competitive salary of $15.50/hour;
• Full paid training;
• The opportunity to extend your position within the team.

• Provide a warm, informed and solution-oriented service to each citizen requiring a phone assistance;
• Kindly assist people by:
  • Answering their questions related to administrative document renewal processes;
  • Scheduling in-centre appointments;
  • Directing them to another service, if needed.
• Handle calls with discretion and confidentiality.

• Eligibility criteria:
  • Beavailable during the following business hours: Monday to Friday from 8:30 am to 5:00 pm. (EST). Full-time (35 à 40 hours) and part-time (20 hours) positions are available.
  • Please note that you must be able to work from the Moncton centre if any business change would require it;
  • At home, have a high-speed internet connection of at least 25 MBPS and a secure, quiet space;
• Ability to perform various tasks simultaneously and proficiency with navigating multiple computer applications;
• Excellent communication and interpersonal skills – you enjoy helping and interacting with people!
• You speak English or are bilingual (English and French).

Why Nordia?

People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2023, for the tenth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.

Want to know more about our career opportunities and what makes Nordia the best place to work? Click here to learn more!