Position : Customer Success ManagerDo you believe that a company's success is defined by the customer experience it offers?
So do we! This is why we're growing our customer success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications.
As a customer success manager you will:
- Onboard new Canonical customers and introduce them to our products and support processes.
- Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.
- Assist sales in identifying growth opportunities or renewal risks.
- Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.
- Create campaigns targeting multiple customers through digital touch-points and activities.
Required profile for job ad : Customer Success Manager The successful candidate will have :
- A passion for customer satisfaction
- Love for technology, infrastructure and Ubuntu in particular
- Patience and ability to listen
- Good presentation skills
- Superior writing and communication skills
- Flexibility and good time management
What Canonical Offers:
- Learning and Development
- Annual Compensation Review
- Recognition Rewards
- Annual Leave
- Priority Pass for travel
- Flexible working option
Job criteria for job ad : Customer Success Manager
Job Sector
Job Sector
Job Sector
Job Sector
Job Sector
- IT, software engineering, Internet
- IT, software engineering, Internet
- IT, software engineering, Internet
- IT, software engineering, Internet
- IT, software engineering, Internet
Job Category
Job Region
- Central - Copperbelt - Eastern - Luapula - Lusaka - Muchinga - North-Western - Northern - Southern - Western - International
Job Type
- Permanent contract - Fixed-term contract
Educational Requirements
Experience Requirements
Skills Needed
- management
- time management
About Employer
We deliver open source to the world faster, more securely and more cost effectively than any other company.
We develop Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000 contributors. Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.
Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.
Secure and reliable, elegant and intuitive, and open for innovation - Ubuntu is the future of open source, which is why its the fastest growing Linux in the world despite already being the most widely deployed.
If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.
Useful link(s) for this job
- https://canonical.com/
- click apply button below
This vacancy has been closed