Zuora Administrator

Job Description:

We are seeking an experienced Zuora Billing and Integration Specialist to join our team. The ideal candidate will possess in-depth knowledge of Zuora billing, customer and payment management processes, and must have experience with integrations between Zuora and various platforms such as Salesforce, payment gateways, and Avalara. Hands-on experience with Zuora workflow automation is essential, alongside a solid understanding of the Zuora platform, its administrative capabilities, objects, and APIs. The individual should be self-sufficient, capable of delivering results with minimal supervision.

Key Responsibilities:

•  Conduct regular checks and monitor critical processes within production instances, identifying and resolving issues proactively.
•  Collaborate with process owners to define, benchmark, and automate the delivery of operational KPI dashboards.
• Architect, design, document, configure, deliver, and automate processes related to I2C using various applications, including billing systems and external collections teams.
• Demonstrate proficiency in process and solution engineering while managing and delivering multiple cross-functional projects and integrations, with advanced presentation skills and effective communication.
• Manage KLO, upgrades, and user stories within sprint deliveries.
• Lead cross-functional requirement sessions to elicit, document, and analyze business requirements and functional specifications, ensuring the identification of unspoken or conflicting requirements and challenging existing norms.

This role requires a strategic thinker who can collaborate effectively with process owners and is skilled in delivering complex projects while navigating the technical nuances of the Zuora ecosystem. If you are a detail-oriented professional with a strong track record in Zuora billing and integrations, we encourage you to apply.

Must-Have Skills:

• Extensive knowledge of Zuora Billing and Collections.
• Proven experience with Zuora integrations, including Salesforce, Zuora APIs, and Payment Gateways.
• Hands-on experience in automating and enhancing workflows within Zuora.
• Proficiency in Zuora platform management, administration, and API utilization.
•  Ability to work independently with minimal guidance.

Good-to-Have Skills:

• Familiarity with Zuora Revenue.

Skills

• Zuora platform, Zuora API, Avalara