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Oakwood

Curator (Customer Service Representative).

WHAT YOU WILL DO

Responsibilities include the delivery of excellent Guest / Resident services, using tools such as product and service standards, standard operating procedures and policies and procedures to deliver consistent high-quality engaging guest services.

The Curator is responsible to deliver the service outcomes which are outlined in Product & Services Review.

Works, communicates, collaborates and cooperates with all other business units (Refresh, Fix, Sales, Marketing, Finance, and Human Resources) to achieve the overall property goals.

Executes agreed strategy and follows operation policies and procedures to achieve high level of accuracy in making reservations, delighting residents and maximizing revenue opportunities with the desired outcome being the creation of memorable guest / resident experiences pre / during / post stay.

Ideally all guests / residents become Studio Advocates.

Strategic implementation

Responsible for operational excellence in their related duties leading to exceptional guest / resident service experiences.

Operations Management

The desired outcome is strong Oakwood Studios Advocacy by our guests.

Attend Daily Operations briefing with all on property Associates (Curators / Refreshers / Fixers / Sales / HR / Finance / Performance Development) while on duty.

Shares or coordinates immediate operational requests and researches to build profile history for VIP and return guests.

Reservations

Human Capital Management and Development

Share your knowledge and experience with the new hires and existing associates.

Understands role as champion of Oakwood’s Golden Promise , Values & Mission in order to continue to develop and strive to deliver quirky, memorable and advocate developing service standards that continually exceed guest expectations.

Other Responsibilities

WHAT WE LOOK FOR

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